Payment Recovery Specialist jobs in Akron, OH

Job description

SUMMARY: Provide customer support services to client accounts within Impounds. Meet established performance goals and deadlines in ways that comply with company & client service level agreements

ESSENTIAL RESPONSIBILITIES:

§ Maintain accurate electronic records within established systems and processes for each account.

§ Communicate with our clients and agent network regarding specific account information, account assignments and actions in order to effectively execute the repossession process.

§ Perform necessary follow-up functions to meet client requirements.

§ Process documentation and prepare reports as necessary to support account and client requirements.

§ Resolve account issues as needed and communicate issues / concerns regarding account activity to supervisor and management.

§ Assign agent pending location of unit.

§ Calls impound location and obtain information on unit.

§ Complete electronic questionnaire sheet with all necessary information pertaining to the impounded unit.

§ Request fee approvals and paperwork from clients.

§ Once approvals are obtained, call agents and coordinate secure dates.

§ Process check requests for agents for impound fees, if needed.

§ Create Fed Ex labels as needed for cashiers checks and or for accounting

§ Complete impound packet for electronic filing.

§ Enter all fees and information into account for billing department.

§ Follow up on scheduled /secured units.

§ Give direct attention to any situation that may arise in the process of securing the unit. (Lien sale / Charge off dates)

§ Update impound log of all scheduled units to be secured.

§ Adheres to company policies and procedures.

§ Perform special projects as requested.

§ Assume additional duties as needed.

COMPETENCIES:

§ Excellent verbal and written communication.

§ Significant experience managing details and data entry.

§ Strong customer service skills including active listening.

§ Organizational skills, a sense of urgency and strong attention to detail.

§ Computer skills (Word, Excel, Outlook) preferred.

§ Able to meet requirements with minimal oversight and direction.

§ Strong business acumen.

§ Consultation.

§ Critical Evaluation.

§ Global & Cultural Awareness.

§ Relationship Management.

§ Ethical Practice.

Required Education and Experience:

§ High school diploma or equivalent.

§ Related skills, knowledge and experience.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization: Must be authorized to work in the United States.

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Akron, OH 44311