Payment Recovery Specialist jobs in Bangor, ME

Wabanaki Public Health & Wellness (WPHW) is growing, and we are excited to be adding new people to our team!  If you value inclusivity, balance, and cultural centeredness and have a true passion for serving others, you may be a great fit for our team!  WPHW is a non-profit organization that serves four federally recognized tribes located in five communities:  the Houlton Band of Maliseet Indians, the Aroostook Band of Mi'kmaq, the Passamaquoddy Tribe at Indian Township, the Passamaquoddy Tribe at Pleasant Point, and the Penobscot Nation.  Wabanaki traditions, language, and culture guide our approach and describe the ways we live in harmony with each other and the land we collectively share.  Services are available to community members living on and off-reservation across the state of Maine.

Position Summary:

The Recovery Coach & Outreach Specialist helps community members with substance use disorder (SUD) with mobile support through engagement and in response to SUD/Recovery situations and requests. This is a night shift Recovery Coach & Outreach Specialist position, working 12 hour 7PM-7AM shifts. The Recovery Coach & Outreach Specialist will assess the situation, lend a supportive ear, help to find solutions, and engage with clinical team to decide next steps for community member. The Recovery Coach & Outreach Specialist will support Wabanaki Community Members within the community through empathetic connection, transportation to treatment, and other recovery programing. Travel will be required of this position.

Duties and Responsibilities:

• Outreach and engage people entering recovery and harm reduction in the tribal district and other places as identified.
• Identify urgent care needs, resource needs, strengths, and barriers.
• Assist individuals in need of recovery support and help link urgent care, recovery, and/or other treatment needs along a continuum of care.
• Use active listening to gather important information about client’s current substance use and needs.
• Engage participant in developing an individualized healing plan in collaboration with clinical care team.
• Participate in team meetings and amplify client voice and choice regarding care needs.
• Adhere to client confidentiality requirements and standards.
• Help participants complete applications and other required documentation as needed to support needs.
• Participate in meetings, in-service training, staff development, and other professional growth activities as required or needed.
• Collect and record data and submit documentation to supervisor at the end of each work shift.
• Outreach to different programs to explore bed availability as directed by client needs.
• Provide input in continued quality improvement activities and policies and procedure development.
• Provide a warm and supporting hand-off of community member into detox and/or treatment.
• Support other recovery programs within the organization, as necessary.
• Participate on advisory groups or task forces related to substance use recovery as recommended.

• Assist in the creation of program educational materials for participants, the tribal community, and external audiences. Performs all related duties as required.
• Assist with UA screens as needed.
• Complete other duties and tasks that support the organization, as necessary.

Education and Experience Required:

• High School or equivalent required.

• Must be over the age of 18 years.
• Minimum of two (2) years of continuous sobriety.
• Recovery Coach Training and Recovery Coach Ethics completed.
• Must be a Registered Recovery Coach (or be able to complete within 6 months of hire), with a desire to become a Certified Recovery Coach within first year of employment.
  

• Emergency medical response training (CPR/First Aid/BLS) or obtained upon hire.
• Experience working with substance use disorder.

• Experience working with Indigenous populations and in Tribal communities preferred.

Skills and Qualifications Required:

• Ability to listen and convey caring.
• Strong communication skills both verbal and written.
• Basic computer skills including Word, Excel, Outlook, Teams, etc.
  

• Familiarity with resources in and out of the Native communities.
• Possess good organizational, detail and time management skills.
• Ability to learn and comprehend basic instructions and orientation to the job.
• Ability to communicate ideas, instructions, and other information in a clear and precise manner using both written and oral forms of communication.

• Maintain a positive and professional attitude, while treating all peers with dignity and respect.
• Excellent problem solving and organizational skills with ability to handle multiple priorities.
• Ability to work independently.
• Must be able to physically respond to individuals’ needs in the event of a crisis situation. 
• Ability to work where there is prolonged sitting, standing, driving.
• Willingness to travel with some overnights for trainings, meetings, gatherings, and events. 
• Positive attitude and independently motivated.
• Willingness to travel; a good driving record and access to reliable transportation are required.
• Ability to work some holidays, and weekends.
• Ability to work nights.

• Valid State of Maine Driver’s License, insurable under the WPHW’s automobile insurance plan. 

• Must pass criminal and other background checks required for the position.

Wabanaki Public Health & Wellness is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.