Position Summary: The Billing and Payment Posting Specialist is responsible for understanding insurance EOB’s, processing insurance and patient refunds, and posting of insurance and patient payments. This role works closely with departmental management and coordinates with Physicians.
Reports to: The Billing and Payment Posting Specialist reports directly to the CBO Director
Flexibility: While this job description is meant to provide an overview and specific responsibilities of the Billing and Payment Posting Specialist, ENTA Management reserves the right to make changes, adjustments, and revisions, as needed, to this document and will coordinate such modifications with ENTA’s Practice Administrator and Physicians. While the normal work week is 40 hours, you may be subject to overtime (not to exceed 50 hours per week).
Summary of General Duties:
- Maintaining and clearing of exceptions in the Encoda Payment Manager dashboard daily.
- Daily review of outstanding checks, calling payers to identify delays and/or processing a replacement check.
- Reviewing and completing the weekly statement reports to ensure any monies are moved to avoid unnecessary statement delivery to patients.
- Research and answers billing and documentation questions or problems, submitted by staff, billing staff, and others to ensure compliance with specific payer regulations.
- Posting of all payments and rejections (manual & electronic) in Prime Suite.
- Processing and Handling of all patient and insurance refunds.
- Maintain and movement of payments from credit to line-item charges, ensuring patient credit balance accuracy.
- Completes daily and month-end closing.
- Updates patient demographics for insurance related issues in order to accurately process claims.
- Investigating and updating any returned patient statements via mail.
Working Environment:
- Physical demands:
- Average percent of time during regular shift devote to:
- Walking, Squatting, Sitting, Bending, Reaching: 75%
- Standing: 25%
- Average lifting requirements:
- Lifting Requirements: 20-40 lbs.
- Frequency of Lifting: 0-25% of the time
- Additional physical demands:
- Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
- Ability to type 60 wpm.
- Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine.
- Visual, Hearing, and Mental demands: Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20. Hearing is adequate to perform essential functions such as answering the telephone. Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations, and adequately handle stress.
- Working Conditions: Normal business office environment. Requires individual to be in uniform daily. Required to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently.
Position Requirements:
- High School education or GED equivalent.
- Minimum of 2 years’ experience in physician office performing patient billing and collections required.
- Patient collections
- Patient and insurance payment posting
- Understanding of EOB payment and denial reason codes.
- Understanding of insurance verifications and patient responsibilities.
- Previous experience in accounting or bookkeeping preferred.
- Previous computer skills on Physician Practice Management System and/or windows application with mouse.
- Ability to communicate effectively with patients, physicians, and staff in a courteous manner.
- Ability to analyze cost/reimbursement of accounts.
- Medical Terminology including CPT-4 procedure coding. ICD-9 diagnostic coding, and HCPCS coding preferred.
- The ability to attend work on a regular basis
- The ability to adhere to safety rules and other reasonable regulations pertaining to the job
- The ability to refrain from negativity or excessive irritability
- The ability to work in cooperation with other workers