Payment Recovery Specialist jobs in Knoxville, TN

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the EmPATH Peer Support Specialist program today!

The EmPATH Peer Support Specialist

Job Purpose/Summary

• EMPATH will provide non-hospital facility-based services that render short-term treatment to facilitate access to services and stabilization to prevent ED and acute psychiatric hospitalization admissions.
• EMPATH will provide these services to individuals who present to the program or are transferred from area EDs.
• Initial admission will be on a voluntary status to adults (18 years and older) who are presenting with a mental illness and/or co-occurring disorders that are experiencing a behavioral health crisis.

Summary of role of team:

• The EMPATH Peer Support Specialist serves as a clinical member of the multi-disciplinary team, providing education, rehabilitation, and support for individuals.
• The Peer Support Specialist position is intended to provide hope for clients by having a support person who is or has been a primary consumer of mental health or addiction services and is willing to share their experiences and story with mental illness, treatment, and recovery; to be a role model for clients who are currently in crisis.

Typical Working Conditions/ Environment

• Working conditions consist of a 16 "lounger bed" unit. Hours of operation are 24/7.
• The role of the Peer Support Specialist is to ensure coverage is provided 24/7 despite any weather conditions or holidays that arise.

Job Duties/ Responsibilities

This job description is not intended to be all inclusive; and employee will also perform other reasonable related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Daily Staff Duties

• Participates in crisis planning.
• Offers 1:1 counseling/ Recovery Coaching as requested by individuals or treatment team.
• Responds to all flags, emails, and voicemails within 2 business days.
• Completes Staff Daily Duties assigned by supervisor before the end of each shift.
• Follow Daily Schedule to give clients an effective daily structure for optimum progress.

2. Complete all documentation in compliance with CARF and Center standards.

• Completes group logs, progress notes, and other requested documentation as well as on time.

3. Functions as a member of a multi-disciplinary team

• Must be punctual and maintain good attendance record.
• Must stay awake and alert on all shifts.
• Maintaining a strong line of communication with all staff to effectively and safely provide assistance to the people we serve.
• Demonstrates willingness to promote a harmonious work environment by maintaining a positive and professional working relationship with all staff members and supervisors.
• Communicates and approaches conflict in a problem solving and professional manner with all staff members and supervisors.

COMPENSATION: 

• Starting salary for this position is approximately $16.40 - $17.06 /hr based on relevant experience and education.
• SIGN ON BOUNUS AVAILABLE

Schedule:

• Must have flexible schedule. Possible overnight shifts, holiday work, and overtime.
• Regular attendance is an essential job function.
• Must be punctual and maintain good attendance record.
• Must stay awake and alert on all shifts.

Equipment/Technology:

• Computer experience is essential.
• Ability to learn and utilize EMR and create documents within the program.

QUALIFICATIONS - EmPATH Peer Support Specialist

Education/Knowledge:

• Must have a High School Diploma and lived experience as behavioral health services consumer and/or lived recovery experience.
• Bachelor's degree preferred in a health-related field of counseling, psychology, social work, or three years' experience working with individuals with mental illness, special populations with co-occurring and dual diagnoses preferred.
• Must have coursework and/or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.

Experience:

• Experience in working with special populations including individuals with severe and persistent mental illness, Co-occurring Disorders, and Dual Diagnosis is preferred.
• Computer experience is helpful.
• Experience working in a crisis setting/Recovery response center is preferred.
• Regular attendance is an essential job function.
• Must be able to tell your story and engage in recovery coaching with individuals as well as assisting clients in developing transition plans.

Physical:

• Mandatory to stay awake and alert during shift.
• Minimal exposure to biological hazards.
• Hearing of normal/soft tones and close eye work.
• Valid driver's license.
• Lifting up to 50 lbs. Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• CPR and First Aid certification & Handle with Care required (training provided).
• Required to be certified in and adequately implement verbal de-escalation techniques.
• Applicants should be able to exercise sound judgement under pressure.
• Clinical staff may be required to get an F endorsement to transport clients as necessary.

Location:

• Knoxville, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.