Payment Recovery Specialist jobs in Lawrence, MA

Recovery Support Specialist

Reports to Operations Supervisor

About our organization:

At Granite Recovery Centers, we do things differently. Our workforce are not just employees, they are members of a large, diverse, mission and values driven family who are collectively committed to changing and saving lives affected by addiction. We celebrate being an Employer of Choice committed to providing a recovery friendly and equal opportunity workplace.

Overview:

Our Recovery Support Staff team works hands-on with clients on a non-clinical basis throughout the duration of the clients stay. RSS is tasked with 24-hour direct supervision of clients, holding each client personally accountable through the enforcement of policy and procedure. RSS serves each client by offering growth opportunities, encouragement and support based upon the application of the 12 Steps into real life situations. Other RSS duties include the observation of client medication administration, transportation of clients to and from 12 Step meetings, medical appointments and the gym, documentation of observed behavioral issues and assisting in the new client admissions process. 

Knowledge:

• High school diploma or GED preferred

• Have knowledge of the client manual and policies and procedures enforced at NFA

Skills:

• Build and develop quality rapport with clientele whereby RSS may serve as a support system
• Documentation of observed behavioral issues and client interactions

Abilities:

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Direct supervision of clients
• Enforcement of policies and procedures
• Observe and supervise medication administration while maintaining accurate medication logs and records
• Ability to work independently or with a team and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Offer clients support based upon the application of the 12 Steps in real life situations
• Serve as an intermediate between clients and their clinicians
• Offering and implementing various growth opportunities
• Observe client behavior assessing whether it enhances or diminishes the recovery process  
• Redirection of behavior which impedes the recovery process 
• Directly involved with the Admission process of a new client and the discharge process for clients, this includes doing a property search, a search of the client, completing all paperwork and uploading into the EMR and assisting the Admissions Coordinator
• Attending groups, taking notes and logging information into the EMR when necessary

Other Characteristics:

• Transport clients to and from 12 step meetings
• Transport clients to and from medical appointments
• Transport clients for Admission as well as for discharge
• Demonstrate and foster the company’s Mission, Vision and Values