Payment Recovery Specialist jobs in Newport News, VA

Master Center for Addiction Medicine is seeking Peer Recovery Specialists (Recovery Coaches) who want to gain valuable hands-on experience in the field of addiction medicine by coaching patients through the recovery process. "We can only keep what we have by giving it away." This role is the ultimate way to give back to others who are struggling with SUD or are new in recovery. You will find this job extremely rewarding and gratifying at our mission-driven practice, whose commitment is to provide leading-edge care to individuals seeking treatment for addiction. While experience with coaching or in the medical field is a bonus, this can be an entry-level position for the right candidate. Compassion and patience are must-haves. The ideal candidate will possess strong problem solving abilities, initiative and an innovative mindset. Recovery Coach reports directly to the Lead Recovery Coach and will work collaboratively alongside the medical team, including medical providers and medical assistants, as well at the therapy team.

A comprehensive benefits package including medical, dental, vision, other voluntary benefits, Long Term Disability, life insurance and an EAP is available to all full-time employees. Full-time employees can earn up to 20 days of PTO per calendar year and will have opportunities for learning and development, skills building and may be eligible for tuition reimbursement up to $2,000 annually for qualifying courses. See bottom of job ad for more information.

We do candidate assessment batteries. You are required to complete the competencies. If you do not complete the assessments, the hiring manager will not schedule an interview with you after the initial phone interview.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center headquartered in Glen Allen, Virginia. We have additional offices in Chesterfield, Hampton and Gloucester and are in the process of opening several more office locations. Our approach to addiction is comprehensive, evidence-based and individualized, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

Responsibilities of the Recovery Coach include patient engagement, peer support, education regarding programs, accurate documentation in eCW, care coordination, and assistance with referrals.  This position also requires on-call services.

DUTIES AND RESPONSIBILITIES:

As a Peer Recovery Specialist, you will be responsible for the following:

• Conduct coaching interview at appointment
  • Review patient story, focus on crisis that brought them in
  • Review recovery history, depth of understanding
  • Assess readiness for change, openness to treatment
  • Help patient identify obstacles to recovery
  • Help patient set treatment and recovery goals
  • Support patient in adhering to treatment plan
  • Describe role of coach, communication methods with patients
  • Provide report to medical provider
  • Support provider in staying on schedule
• Serve as first point of contact for patients between appointments, respond to voicemails, telephone/web encounters promptly
• Assist with intakes
• Complete all documentation in an accurate and timely manner
• Cover basic MA duties as needed (obtain, accurately record vitals, UDSs, including witnessed UDSs, pregnancy tests, oral swabs, BAC)
• Prepare lab samples for Precision and LabCorp
• Facilitate care coordination within the practice and with outside providers as needed
• Helps communicate medical decisions to patients, assist with referrals
• Support patients in utilizing community resources
• Rotating on-call duty with other peer coaches

Basic Qualifications:

• Completed 72-hour PRS training required by DBHDS.
• 2 years or more of personal sustained recovery.
• Per DBHDS requirements, candidates must not have committed any barrier crimes (https://dbhds.virginia.gov/assets/document-library/BIU/09082017/attachment-2-barriercrimes.pdf)

Preferred Qualifications:

• Certification as a Peer Recovery Specialist preferred (completed training, earned 500 hours and passed the exam).
• For the right candidate, we will provide the required 500 hours on the job.

SKILLS:         

• Strong leadership capabilities
• Strong training/mentoring skills
• Strong listening and communication skills
• Strong problem-solving skills, high attention to detail
• Strong organizational skills
• Ability to share recovery experience
• Ability to convey empathy while also holding patients accountable to expectations of treatment plan
• Computer literacy and ability to type

Job Type: Full-time

Pay: $18 per hour

Location: Hampton, VA 

A comprehensive benefits package including medical, dental, vision, other voluntary benefits, Long Term Disability, life insurance and an EAP is available to all full-time employees. Full-time employees can earn up to 20 days of PTO per calendar year and will have opportunities for learning and development, skills building and may be eligible for tuition reimbursement up to $2,000 annually for qualifying courses. See bottom of job ad for more information.

Benefits package included for all full-time employees:

• Medical Plans, Employer contribution to HSA for eligible plan
• Dental Plans
• Vision Plan
• Employer-paid Basic Life and AD&D
• Employer-paid Long Term Disability
• Employer-paid Employee Assistance Program
• Access to Health Advocate (Employer-paid employee health advocacy program)
• 401k with employer match
• Generous PTO Policy and 6 additional paid holidays
• Training, learning and development
• Tuition reimbursement policy
• Employee recognition program
• Employee referral bonuses

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!