Payment Recovery Specialist jobs in Peoria, IL

Position Summary :

Provide experience, education and professional services to assist and support individuals in developing and / or maintaining recovery-oriented, wellness-focused lifestyles.

Qualifications :

EDUCATIONAL REQUIREMENTS

Certificate in CPRS Certification Once Eligible

EXPERIENCE REQUIREMENTS

Lived experience in Recovery

ADDITIONAL REQUIREMENTS

• Use of usual and customary equipment used to perform essential functions of the position.
• Must have control over personal use of all mood altering chemicals and behaviors.
• If recovering from an addiction, must currently have a minimum of 2 years of uninterrupted recovery.

SKILLS AND KNOWLEDGE

Required English Skills Advanced reading skills Advanced writing skills Advanced oral skills Communication Skills Ability to respond appropriately to customer / co-worker Interaction with a wide variety of people Maintain confidential information Ability to communicate only the facts to recipients or to decline to reveal information Ability to project a professional, friendly, helpful demeanor Computer Skills Basic computer knowledge : Uses word processing, spreadsheet, e-mail application, and web browser.

Comfortable within a Windows OS and learning new applications.

Essential Functions :

• Ensures Patients receive comprehensive services : Identification of patient into services, assessment, discharge planning, and other aspects of warm handoff.
• Ability to provide advocacy, education, recovery and wellness support.* Is knowledgeable and capable of working with patients who present in crisis and therapeutic intervention* Identifying patient need for services and use identified evidence-based approach.
• Is able to engage patients within the living room process.
• Ability to establish a collaborative relationship with the patient, provide practical and personalized support for entering and adhering to discharge planning* Assist in creation of recovery planning* Facilitate discharge planning* Ensuring that patient receives support and motivation to engage in and adhere to ongoing treatment.
• Provides that all patient contact and interaction is based upon inherent dignity, individuality, culture and beliefs of each patient.

Patient care is provided in a compassionate, humane, and non-enabling manner.* Participates in interdisciplinary clinical staffing or ensures pertinent information is provided to team* Demonstrates Motivational Interviewing skills when working with patients.

• Ability to bridge care with insurance correlated community services* Provide follow up instructions, appointments, and coordination for discharge planning.
• Provide detailed communication to receptive discharge providers to ensure warm handoff in the care coordination process.
• Ability to identify barriers to transportation and assist with getting patient transportation to appointments* Provide ongoing recovery support service to ensure patient arrives and is engaged by intake staff, and ensure that patient remains engaged in treatment overtime - helping the patient navigate stages of change and practical considerations.
• Work with insurance provided transportation programs to ensure transportation
• Provide education / information to patients, families, and other invested parties.* Is knowledgeable in understanding of addiction, signs of overdose, family dynamic, and administration of naloxone products.
• Ability to educate patient and family in opiate use and administration of naloxone products.* Ability to provide consultation with patient, family, insurance provider, and treatment providers to confirm recommended course of treatment is covered and / or affordable.
• Assist in facilitation of services, based on quality initiatives and documentation in EMR.* Ensures accurate documentation* Collaborates with Care Team to ensure documentation is present to supports warm hand off.
• Documents all Discharge Planning components accurately in EMR* Assist with documentation in EMR to support quality initiatives* Assist with audits for medical necessity documents as requested

Last updated : 2024-03-04