Payment Recovery Specialist jobs in Racine, WI

Description

 All shifts available. We are a 24 hour seven day a week program.

Full-time and part-time positions are available. Full time includes benefits.  Must be an adult who has previously utilized mental health or substance-use services, is currently in recovery, and is excited to model recovery for others experiencing similar struggles. Must have compassion for people who are hurting and a desire to help ease the suffering of others. Must believe recovery is possible for all people who experience mental health and substance use challenges, including knowledge and application of the Recovery Oriented Model specific to those experiencing a mental health crisis.

1. The employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.
2. Ability to complete work-related activities utilizing technological tools provided (e.g., Buildium, PowerPoint, Excel, Word, CIS, QuickBooks, Teams, Zoom, RPM, Outlook, Access, Paylocity, Inspections, Scanner, Avaya Phone, Cell phone/ App, Calendly, Note pad, Relias, Incident Tracker, and other tools as it relates to your job responsibilities). Proficiency in the use of the keyboard, alarm system, garage opener, light switches, locks, copier/fax/scanner and postage machine.
3. Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
4. Provide for confidentiality of confidential records and communications.
5. Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
6. Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, and ensures customer commitments are met.
7. Breaks down problems into smaller components, simplifies and processes complex issues, can identify and understand the root cause.
8. Listens well, diffuses conflict before it starts, finds solutions to problems in a constructive manner, handles difficult people.
9. Manages a fair workload, volunteers for additional work, prioritizes tasks, develops reasonable work procedures, manages time well, and handles information flow.
10. Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds the root cause of quality problems, owns/acts on quality problems.
11. Seeks out and accepts feedback, is a proactive learner, takes on challenging assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
12. Contributes to meeting team deadlines and responsibilities, listen's to others, and values opinions helps the team to meet goals, welcomes newcomers, and promotes a cooperative team atmosphere.
13. The employee establishes and maintains a productive working relationship with the supervisor. The Employee receives clinical/managerial supervision regularly. Discuss goals and programming needs. Seek help in problem resolution when needed.
14. Sets priorities, creates goals and timetables to complete required tasks or projects. Tracks progress and make necessary adjustments to efficiently complete work.
15. Employee adheres to all applicable laws regarding confidentiality and privacy.
16. Completes internal and external training as requested and required by the Supervisor, Independence Center, or Licensing/ certification body.
17. Provide transportation as required. Transportation services must adhere to all of Independence Center’s transportation policies and procedures.
18. Communicate and present information on Independence Center and the services provided in a clear, knowledgeable manner to new persons visiting Independence Center, including staff members, community organizations, board members, and other potential stakeholders.
19. Collaborates and advocates with collateral sources, agencies, internal departments, bureaucracies, facilities, and families on behalf of members, Independence Center and the program/ department.
20. Completes necessary reports including, but not limited to, such as time cards, leave requests, expense requests, credit card receipts, benefit forms, transportation reports, etc.
21. Maintain office equipment and keep supply storage neat and orderly. Advise management of unsanitary or unsatisfactory conditions and defective or damaged fixtures or equipment.
22. Report any behavior, observations, or actions that indicate a member may be suicidal, assaultive, or engaging in any behavior harmful to himself/herself or others through use of the incident report. Document any incidents, injuries or illnesses.

Clinical Responsibilities:

1. Demonstrates effectual clinical knowledge, interventions and skills-HIPAA, confidentiality, assessment, ASAM levels of care, certification, credentialing, person-centered orientation, evidenced-based practices, IM-CANS, DSM Diagnosis, levels of care, outreach, rules about mental health, program models (e.g., supported housing, supported employment, clubhouse model, psychosocial rehabilitation, clinical meetings, and retains supervision guidance. Provide linkage to emergency medical services, shelter and food.
2. Understands duties and responsibilities, possesses and maintains up to date job knowledge and technical skills, and Independence Center service interventions. Empower guests to self-assess and self-advocate.
3. The employee handles pressure and crises with control and composure, following the Independence Center health and safety Emergency Action Plan and policies.
4. Documentation is clear, concise, and accurate. Maintains clinical documentation in Center's timeframes including IM-CANS, safety/ wellness plans, consent for treatment, income verification, applications (social security, housing, community), discharge plans, authorizations, and progress notes.
5. Provides quality direct service to members, including group, and individual interventions on-site and in the community, as needed. Coordinates with teams and community providers.
6. Consistently maintain levels of direct service as established by Center guidelines.
7. The Recovery Specialist will serve as a role model, mentor, advocate and motivator to recovering individuals in order to help prevent relapse and promote long-term recovery.
8. Other duties as required as outlined by the supervisor, Assistant Director, or Executive Director

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Requirements

• Education: Requires a High School Diploma/ GED. An associate’s degree in Health and Human Services or a comparable program is preferred.  Must be certified as a Certified Recovery Support Specialist (CRSS) through the Illinois Certification Board or willing to pursue this certification. If not already a Certified Recovery Support Specialist, the Recovery Support Specialist must attend the next available CRSS training, complete the program requirements and pass the exam.
• Punctuality and reliability are a must. 
• All staff is required to attend required in-service training designated by Independence center as mandatory (compulsory) for the position held or to provide evidence of subsequently completed training, or recent equivalent training at a level appropriate to the post held.