Payment Recovery Specialist is responsible for analysis of denied reimbursement claims. Ensures appropriate insurance coverage for compliance standards and revenue generation. Being a Payment Recovery Specialist monitors, evaluates, and reviews all cost reporting in support of claims. Coordinates with departments and insurance companies to correct errors as necessary. Additionally, Payment Recovery Specialist requires a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Payment Recovery Specialist typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Description
Hi, We’re AppFolioWe’re innovators, changemakers, and collaborators. We’re more than just a software company we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier.
We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
The Customer Care Specialist I - Payment Solutions will work directly with our customer base and payment partners. You will serve as the link between AppFolio Property Manager, the customer, and our partners, operating as the face of our company to create AppFolio promoters.
This position is one of the most important roles at AppFolio and any successful SaaS business as it directly impacts customers’ lifetime happiness, retention, and compliance with payment processing standards.
By providing distinctive service and product assistance, and efficiently managing and addressing risks, our CCSs help our customers run a better business using our business management and accounting software.Your impact
Qualifications
Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic.
Strong analytical capabilities for advanced problem-solving.
Customer focus understand needs of our customers as well as cross-departmental associates and strive to delight at each touchpoint and level of interaction.
Exceptional customer relationship-building skills.
Attention to detail appropriately checks all work for errors and does not let important details slip. Highly organized and strong ability to multitask.
Ability to handle sensitive information.
Must have
Compensation & BenefitsThe hourly wage that we reasonably expect to pay for this role is : $20.50 - $25.50The actual base salary / hourly wage for this role will be determined by a variety of factors, including but not limited to : the candidate’s skills, education, experience, etc.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses / commissions that you may be eligible for based on your role and / or employment type.
Regular full-time employees are eligible for benefits - .
Why AppFolio
Grow We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards.
Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive.
We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are.
We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Last updated : 2024-04-24
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