Payroll Director jobs in Paramus, NJ

PayServ is proud to be the local, community-based choice for small and mid-sized employers’ payroll and human capital management (HCM) needs. You get the best of both worlds with PayServ—big-company capabilities, but with the local-company customer care and a recognition of the importance of work/life balance. Our technologically advanced approach affords our clients all the options of the big corporate payroll companies with unmatched cyber security and privacy protections.

PayServ Payroll Solutions is looking for a talented, detailed-oriented, energetic, and passionate Payroll & HCM Implementation Specialist to join our growing team. The Payroll & Implementation Specialist is the primary point of contact with new clients, or those adding services, and is responsible for delivering the highest quality client service possible to clients of the Company. The successful individual will also be responsible for overseeing successful payroll processing for an ongoing client portfolio. Such service is to be provided within the framework of the PayServ Mission Statement, core values and employee manual.

While experience is a plus, we are open to training the right person.

Essential Functions:

o Provide highest quality client service possible including first-tier technical support to our customers and internal staff.

o Perform payroll processing in a specific client and/or back-up capacity.

o Perform client requirement gathering, configuration, implementation and training of proprietary iSolved software.

o Perform customer service functions by answering customer requests and questions.

o Train to become proficient in secondary products, like Time, Open Enrollment and Benefits.

o Work with clients and internal staff to resolve issues and provide solutions.

o Perform new customer on-boarding, orientations and training in person or by webinar.

o Remain engaged with client throughout implementation, until client is successfully running payroll solution.

o Communicate with client and internal implementation team, including priorities, project status and issues as they arise.

o Submit enhancement inquiries and requests to development.

. Partners with Account Managers and Client Leadership to ensure accurate and timely capturing of HR information into the payroll system

. Partners with Managers to ensure client is informed of reoccurring payroll issues impacting payroll processing

• Communicates effectively with individual, organizations, colleagues and third-party vendors.
• Handles escalated client payroll issues and related questions (reviews, researches) and provides resolutions. Maintains payroll related reports, having a pre-established format where the data is easily accessible. Prepares special reports/performs special projects, as requested by Manager or Client Leadership in a timely and accurate manner to meet client needs.
• Responsible for keeping up-to-date on payroll and benefits tax laws and regulations that impact assigned clients.
• Performs assigned tasks in a timely and accurate manner.
• Performs all other related duties, as assigned.

Qualifications

• Bachelor’s Degree in Business Administration, Finance/Accounting or Human Resources preferred. FPC or CPP certification a plus but not required.

Job Requirements

• Bachelor's Degree Preferred
• 2-4 years of related or customer service experience a plus
• Ability to assimilate data, reach and articulate conclusions verbally and in writing.
• Be responsible for personal success, ask for help and communicate effectively.
• Ability to effectively establish rapport, present information and respond to questions from stake holders
• Must be detailed oriented.
• Must possess time management skills.
• Demonstrate proficiency in math, Microsoft Windows & Office applications including - word, excel, and adobe.
• Strong interpersonal and communication skills
• Ability to work with others across our growing organization.
• Ability to meet people, listen, make quality recommendations.
• Ability to build Client Relationships through great customer service
• Must show ability to be able to process multiple tasks at one time.
• Prior experience working with MS Office Suite (specifically Excel, Word, Outlook), and Google for business applications.
• Demonstrate strong work ethic and capable of handling confidential and sensitive information with integrity.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy with good organizational skills.
• Self-starter with keen follow-up and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to work independently and interact with all levels of employees and clients.
• Must be able to work outside of normal work hours if needed

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Payroll and/or HRM: 1 year (Required)

Work Location: In person