Pension Administrator jobs in Mobile, AL

Purpose

The Claims Administrator completes mission-critical work by assisting customers with tracking workplace injuries. This role helps clients prevent both human and financial tragedies by working with client representatives, facilities, and insurers to ensure that the injured employee is treated appropriately and documented for regulatory tracking requirements.

Responsibilities

Claims Management

• Document specific claims by completing and recording forms, reports, logs, and records.
• Prepare reports by collecting, analyzing, and summarizing information.
• Maintain relationships and communication with carriers and clients.
• Ensure compliance by following company policies, procedures, and guidelines, as well as state and federal regulations.
• Follow customer service best practices and respond promptly to customer inquiries.
• Protect operations by keeping claims information confidential.

Accident Management

• Assist Director of Specialty Services in conducting accident response.
• Coordinate dispatch with Safety Professionals for emergency response.
• Contact customers and insurance carriers to finalize emergency response.
• Support the claims process through research, expertise, and internal and external communication.
• Follow and maintain applicable reporting procedures.
• Process client data entry as required.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Excellent conflict resolution skills
• Strong interpersonal and written communication skills
• Strong work ethic with ability to work in a collaborative and solutions-oriented manner
• Excellent time management skills with the ability to balance and prioritize multiple projects and initiatives
• Organized with excellent attention to detail
• High degree of self-direction and initiative
• Commitment to customer service and support

Education, Experience, and Certifications

Required

• At least 2 years of experience in claims management
• Strong computer skills are essential, including knowledge of Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint)
• Understanding of workers’ compensation, general liability, property, and other risk programs
• Knowledge of workers compensation laws and processes

Preferred

• Bachelor’s or other relevant degree
• Applicable licenses or certifications