PURPOSE & GENERAL AREA OF RESPONSIBILITY:
Provide support for the Project Management Team, Independent Sales Reps, Architects and Contractor Customers.
Duties/Responsibilities:
- Exhibits total satisfaction for the customer - we expect 100% and so should you!
- Provides Administrative support for the Project Management Team, for Independent Sales Reps, Architects and Contractor Customers:
- Product Order Entry
- Order Follow Up
- Project Document Control
- Project Submittal Packs
- Project Closing Documents
- Provides assistance to manage all details of the transactions - document and follow up.
- Ensures Sales Order accuracy, so that orders may be planned and manufactured with the highest possible degree of quality, accuracy, and cost-effectiveness, and shipped in a timely manner
- Ability to grasp new concepts quickly and to learn new products, details and specifications.
- Reliable and able to maintain a professional demeanor to all concerned by projecting a positive phone and email presence.
- Assist in the preparation of regularly scheduled reports.
- Maintain electronic and paper filing system.
- Organize meetings and general help to support visitors.
- Fills in for Receptionist
- Handles Outgoing Mail
- All other duties as assigned
Qualifications:
- 1-3 years of experience in a Technical / Construction / Manufacturing industry experience in a Customer Support position, preferred
- College degree a plus
- Excellent Oral and written communication skills and be able to organize their work using tools, like MS Excel and Office equipment
- Ability to read architectural drawings/ blue prints is a plus
- Strong data entry and computer skills
PERSONAL CAPABILITIES, ATTRIBUTES, AND CHARACTERISTICS:
1. Strong Interpersonal Skills
- Good Listening & Communication Skills
- Recognizes the Needs of Others – Empathetic for the Needs of Others
2. Good Planning and Organizational Skills
- Able to Structure Tasks
- Establishes Priorities
- Good Follow-through and Follow-up skills
3. Able to Effectively and Successfully Handle Multiple Tasks
- Strong Internal and External Customer Orientation
- Meets Commitments
- Strong Problem-solving skills
- Understands Common cause vs. Special cause influences on processes
4. Effective Adaptability in a Changing Environment
- Able to revise and execute on plans due to the changing needs of the Customer
- Able to effectively evaluate and select alternate methods to get the job done
5. Works Effectively in a Stressful Environment
- Has a good Self-image
- Displays Confidence and has a “can do” spirit
6. Technical Competency
- Good Computer Skills – (e-mail, Word, Excel Spread sheets, Internet, Intranet)