Pharmacy Service Clerk jobs in Wilmington, NC

About Medical Center Specialty Pharmacy (“MCSP”)

MCSP is a premier, full-service pharmacy and compounding lab located in Wilmington, NC. For over 30 years, we have been a trusted local pharmacy for all types of prescriptions including specialized compounded medications. Our mission at Medical Center Specialty Pharmacy is to hold steadfast in our founding philosophy of exceptional, personalized service, customized solutions, and care for our patients' health and well-being. We are looking for team members that share our Core Values:

· Stewardship

· Innovation

· Synergy

· Customer Service

· Commitment to Quality

Position Summary

The Customer Service Associates are usually the first point of contact between MCSP and the customers who we serve, and they play a vital role in facilitating patients receiving the treatments that they need. This role will reach out to patients to educate them on the medication their health provider has prescribed and gather the necessary information to complete the prescription process. Additionally, the Customer Service Associate will be responsible for inbound calls from patients with questions on their medications or our process. The position requires an individual who works well both independently and in a team environment and has strong critical thinking skills.

Qualifications:

· High school diploma or equivalent

· One year of previous customer service experience

· Additional education or previous pharmacy experience is a plus

· Proficient with Microsoft Office (Outlook, PowerPoint and Excel)

· Employment is contingent upon a drug screening test and background check

Skills and Characteristics:

· Excellent oral communication skills

· Strong work ethic

· High level of professionalism

· Organized and detail-oriented

· Eagerness to work as a team player

Key Responsibilities (include but not limited to):

· Initiate telephone, text and email contact with patients to complete prescription orders effectively and efficiently.

· Answer and process incoming calls and emails in a professional and timely manner.

· Communicate professionally with patients regarding the use, benefits of, and potential insurance coverage of MCSP’s products.

· Provide patient education as needed on MCSP’s products, shipping times, and insurance billing processes.

· Ability to adapt to fast-paced environment

· Recognizes priority situations and understands when to notify appropriate parties

· Maintain accurate records and provide detailed, professional notes in patient files.

· Operate independently in MCSP’s prescription fulfillment system to complete patient orders with a high degree of accuracy.

· Dress and interact professionally in an office environment.

· Follow all company policies and address issues following appropriate chain of command.

· Assist with new hire training.

Benefits package available including PTO, 401(k) company contributions, and subsidized health insurance

Hours: Full-time employment for 5 days/week (M-F). This includes 8 hour/days and a consistent 40-hour work week.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person