Photographer, Scientific jobs in Burlington, VT

MBF Bioscience is seeking a Scientific Support Specialist to join our dedicated team! In this role, you’ll have the unique opportunity to interact with and support some of the world’s top neuroscientists, helping them advance scientific knowledge through our innovative microscopy image analysis software and computer-controlled microscope systems.

Responsibilities

• Immerse yourself in MBF Bioscience’s software and hardware, sharing your expertise by training users both remotely and onsite.

• Assist researchers with study design, analysis pipelines, and parameter optimization.
• Provide expert technical assistance via email, phone, and online remote sessions for troubleshooting software and hardware issues and installing and servicing our products.
• Efficiently diagnose complex technical problems and implement effective solutions.
• Travel to customer locations for equipment installations, relocations, and integrations (approximately 5 days per month).
• Document customer interactions and contribute to internal procedural updates to streamline operations and enhance customer service.

Job Requirements

• Strong analytical and problem-solving skills essential for diagnosing and resolving technical challenges.
• Excels in providing outstanding customer care, building positive relationships with researchers.
• Possesses a strong appetite for knowledge and continuous learning.
• Contributes to a collaborative work environment, fostering open communication and team spirit.
• Explains complex technical information clearly and concisely to both technical and non-technical audiences.

Desired skills

• Neuroscience, image analysis, and/or microscopy experience is highly valued.
• Proficiency with customer relationship management (CRM) software to manage support requests and records.

Educational Requirements

• Bachelor’s degree in biology, neuroscience, or a related technical field.