Physician Practice Operations Manager jobs in Mesa, AZ

This position is responsible for the efficient day-to-day operations of the department. The Operations Manager is tasked with the supervision, coordination, and evaluation of all support staff to ensure excellent patient care and satisfaction. This position requires a significant amount of independent judgment.  

Essential Functions

• Oversees the day-to-day operations of the clinic.
• Supervises, coordinates, and evaluates all support staff.
• Conducts monthly departmental meetings with non-provider staff.
• Maintains provider appointment schedules in computer system per MPHC guidelines.
• Handles patient complaints and prepares incident reports for leadership team review.
• Participates in the development, implementation, and maintenance of policies and procedures.
• Assesses and provides coordination for space needs and work orders within the facility.
• Provides input for budget development, monitoring, and financial forecasting.
• Reviews and approves all office and medical suppliers per MPHC procurement guidelines.
• Reviews, resolves, and approves invoices including labs and other patient account issues.
• Assists billing with claims and addendums from Providers in EHR system.  ·       
• Maintains on-call schedule.
• Coordinates with IT and EHR system teams to seeks resolution to system issues affecting operations.
•  Creates an inclusive team environment where everyone feels valued and respected.
• Manages and interacts with offsite departments for PCMH integration.
• Supports and coordinates provider onboarding and credentialing.
• Maintains Recall Campaign system and prevent gaps of care.
• Ensures quality and safety standards are met per State, Federal, and Joint Commission regulations/requirements.
• Responsible for printing progress notes and images from EHR system for all records requests.
• With the assistance of the Chair, directly supervises employees in the clinical department.
• Consistent, reliable in-person attendance is required.
• Performs other duties as assigned.  

Qualifications

Minimum Qualifications:

• High school diploma or Equivalent
• At least two years of prior leadership experience  

Preferred Qualifications:

• Bachelor’s degree; can be substituted with at least two years of prior experience in a medical and/or dental environment
• At least two years of supervisorial/managerial experience in Public or Community Health