Physician Residency Coordinator oversees the administration and scheduling of the physician residency program of a healthcare organization. Coordinates and facilitates the activities of the physician residents and provides the resources necessary to fulfill curriculum requirements. Being a Physician Residency Coordinator ensures physician activities comply with governing bodies such as the Accreditation Council for Graduate Medical Education (ACGME) or other applicable regulations. Supports the recruitment and selection process of resident physicians. Additionally, Physician Residency Coordinator administers and maintains a system or database to manage schedules and physician performance metrics. May require a bachelor's degree. Typically reports to a supervisor or manager. The Physician Residency Coordinator occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Physician Residency Coordinator typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
JOB PURPOSE OR MISSION: Provides excellent customer service during the patient access/intake process, executing patient access through the continuum of the revenue cycle that supports efficiency, cost reduction and service improvement. Performs duties according to established hospital procedures for the age population served, as defined in the department’s scope of service.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Facilitates patient safety with accurate and timely patient identification.
2. Timely, accurately and consistently completes the patient access process which may include pre-registration, registration or collections based on the patient’s identified needs at the time service is rendered.
3. Computes, requests, collects and receipts monies.
4. Performs activation of account according to standard procedures and disseminates chart appropriately.
5. Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS
Customer Services Experience Required. Must posses intermediate computer skills with experience in Windows, Excel, Word and Outlook. Prior experience in Insurance or Patient Registration in healthcare environment required. One year of higher education or certification in coding may be substituted for experience, as approved by department management.
EDUCATIONAL REQUIREMENTS
High School Diploma or GED required, higher education preferred.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Must be able to enter data using a computer with multiple applications. Excellent telephone and communication skills. Must possess basic knowledge of medical terminology.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record without limitation, patient demographics, lab results, patient financial and 3rd party billing information, patient related complaints, information related to patient location.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting, exposure control plan, hand washing for all age groups.
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