Pipeline Scheduler jobs in Rockford, IL

Are you a cheerful, dependable person who wants to enjoy making a positive impact on someone's life? That's what we do every day. We need a cheerful, detail-oriented person to manage the care needs of our large client base on a day to day basis. This position has client care management, caregiver staffing, and scheduling as the core responsibilities A major goal is to achieve client/caregiver compatibility through careful matching of caregivers to clients..


Visiting Angels of Rockford helps seniors with daily needs that they no longer meet themselves, and live independently in their own homes. We help them stay in their homes safely, and securely for as long as they want. We are nationally recognized as one of the top in-home care agencies to work for by our agency staff, and by clients for the outstanding service we provide.


POSITION PURPOSE: :The Scheduler is responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staffing and maintaining continuity of care to best meet the needs of the clients.


The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned from time to time as necessitated by the business demands.

• Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.

• Maintain computer schedules and ensure timely data entry for clients and caregivers.

• Contact clients and caregivers regarding day-to-day scheduling changes.

• Enter and maintain client and caregiver information into the database.

• Monitor telephony logs on a daily basis, making appropriate corrections to the system to facilitate accurate processing of payroll and billing.

• Regularly update the direct supervisor about open shifts after making an exhaustive effort to staff the shifts.

• Generate timely reports on caregiver supply and demand for direct supervisor.

• Communicate and reinforce Visiting Angels’ policies and procedures.

• Communicate and refer appropriate matters to the Operations Manager for direction.

• Perform general office duties, including but not limited to, word processing, filing, reception and telephone services.

• Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.

• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.

• Demonstrate dependability and reliability.

• Maintain professionalism; provide support and encouragement to the caregiver team.

• Manage on-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, the current roster of care and list of active direct care staff.

• Maintain regular, predictable attendance.

• Perform other functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:

• High school diploma and two years of experience in an office setting, preferably in private duty homecare.

• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.

• Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing.

• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.

• Present a well-groomed professional image representative of the business.

• Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while managing interruptions.

• Work independently and proactively with a minimum amount of direction and/or supervision.

• Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.

• Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Must be able to properly operate office equipment.

• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.

• Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.

• All of the above demands are subject to the ADA requirements.
  

Here are the perks of working for us: :

• Work for a company that consistently ranks in the top 95% of in-home care agencies

• Quarterly bonus structure

• Monthly bonus plan

• Legal Shield

• At will PTO

• Competitive pay based on your experience

• Company matching retirement plan(401k)

• Dental/Vision coverage and medical reimbursement

• And many more perks!

Visiting Angels of Rockford is nationally recognized as one of the nation's top in-home care agencies. From 2016-2022 we received the prestigious leader in excellence award from Home Care Pulse for outstanding caregiver, and client satisfaction. Less than 5% of the 1400 agencies Home Care Pulse surveys in the country qualify for this prestigious award. So we're a fantastic place to work, and market for!