Plan Design Specialist works closely with clients to design group health, dental and/or life insurance plans to create an overall benefit package. Works alongside underwriters, but is not an underwriter role. Being a Plan Design Specialist monitors and analyzes cost trends. May handle more complex plan design. Additionally, Plan Design Specialist requires a bachelor's degree or its equivalent. Typically reports to a supervisor or manager. The Plan Design Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Plan Design Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
SBHIS / Insurus of AZ is an insurance agency dedicated exclusively to helping Medicare beneficiaries find the plan that best suits their needs, all of our services are no charge. Our company's mission is simple, we believe in "Making Medicare Easier," and everything we do revolves around this. Our company's core values require that we treat everyone with care and integrity. Our values support a culture that is innovative, diverse, and quickly adapts to change.
An Electronic Health Plan Specialist II(E-HPS) is a caring and energetic individual passionate about serving seniors, understanding their healthcare needs, and improving their quality of life. The services provided by an E-HPS II result in increased access to care, financial savings, and directly affect the lives of those they serve in a very positive way. The position is highly specialized and requires continuous training and certification on all health plans that SBHIS/INSURUS of AZ is contracted with.
The primary focus of an Electronic Health Plan Specialist II (E-HPS) is to engage in telephonic MAPD, PDP, or Medicare Supplement enrollments with prospective members who contact SBHIS/INSURUS Of AZ through the call center or company website. An E-HPS II will be expected to enroll into other products as they become available. An E-HPS II will work cooperatively with other members of the E-HPS team to grow the company’s existing client base and participate in special projects that will assist in retaining the company’s existing business. An E-HPS II is expected to meet or exceed quarterly sales goal or quota, which is normally established by Executive Team. In addition, an E-HPS is aware of all company marketing campaigns and assists in tracking their effectiveness by following call tracking procedures. An E-HPS II embraces and lives the company’s mission, vision, and values. They are considered an integral part of the SBHIS/INSURUS Of AZ family. They are crucial in the implementation of company-wide initiatives. As ambassadors of our brand promise, “Excellence in Services with Heart,” they are tasked with delivering during every encounter.
KEY DUTIES & ACCOUNTABILITIES THAT WILL ENSURE THE CRITICAL SUCCESS OF THIS POSITION:
· Assist in the tracking of all marketing campaigns by adhering to the Call Tracking Procedures
· Develop skills to achieve and exceed monthly sales goals or quotas.
· Strive to create a positive work environment for their co-workers.
· Perform other related duties as assigned by the EHPS Manager or SBHIS/INSURUS OF AZ Executive team
KNOWLEDGE AND SKILLS:
· Has obtained a Life & Health license and able to sale in all states that the Company is contracted to sell in (Arizona)
· Exceptional Customer Service & telephone sales personality skills.
· Excellent written and oral communication as well as listening skills.
· Comfortable with conflict resolution & problem solving
· Able to establish and maintain healthy working relationships with clients & team
· Thorough knowledge on all company services and products.
· Goal oriented & Self Motivated
· Organized & detail oriented
· Ability to handle sensitive and confidential information.
· Computer savvy, able to multi-task with phone and data entry into the system
EDUCATION AND WORK EXPERIENCE:
1. Current Life & Health Insurance License for the state of Arizona
2. Must complete ALL certifications and testing within 30 days of employment
3. College preferred but not required
4. One year of sales experience & customer services experience
5. Customer service skills highly recommended
6. Bilingual skills
7. Background check required
8. Must have a positive attitude and exemplary attendance
9. Is expected to be a reliable and dependable team member
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
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Work Location: In person
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