Player development host/ vip concierge

WORKING HOURS:

This is a hourly, non-exempt position. The incumbent is expected to devote such time and energy as is reasonably necessary to perform the duties and responsibilities of the position. Position may require further availability evenings, weekends, holidays and special events.

SUMMARY:

Responsible for all activities pertaining to developing, analyzing and maintaining the player database for River Rock Casino and providing a wide range of support to the Guest Services/Marketing Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provides top of the line full service host duties (PR and Sales) on and off company site.
2. Provides full cycle event planning for all levels of players and guest,, includes, coordinating, inviting, hosting, costing and follow-up reporting,
3. Creates and maintains programs to encourage new player growth and player retention.
4. Designs, prepares and presents accurate and relevant data analysis as it relates to marketing client database, provides database support to authorized Team Members.
5. Collects and analyzes data to evaluate existing and potential player markets.
6. Provides administrative support of a technical nature to Casino Host and Guest Services/Marketing Department (i.e. create electronic copies of reports and activity tracking templates, etc.).
7. Works closely with Guest services /Marketing team in preparation for new programs and procedures.
8. Monitors and facilitates the introduction of new Casino programs.
9. Updates Players Club database with, player point activity.
10. Maintains file system for correspondence, records and other related information.
11. Audits player activity and submits periodic reports to the Player Development Manager.
12. Maintains a positive, upbeat work style for interaction with all guests and fellow Team Members.
13. Promotes the Players Club, entertainment, games and eating establishments of the Casino.
14. Possesses a general of all games and slot machine throughout the Casino.
15. Works in conjunction with all Team Members to enhance guest service and overall image of the Casino.
16. Works as a player/guest ambassador by fulfilling every need possible for the guest.
17. Creates relationships and connections with the guest by answering general questions etc.
18. Services as announcer or emcee during player events.
19. Exercises appropriate discretion identifying situations that require management attention.
20. Completes all paperwork requirements and departmental logs in an accurate and timely manner.
21. Monitors necessary inventory levels and facilitates supply and collateral orders.
22. Continuously updates information as necessary on current winners, jackpots and giveaways.
23. Provides training to Casino staff in use of computers and corresponding software applications to enhance player development and customer service efforts.
24. Maintains complete confidentiality at all times, exercising appropriate discretion in producing and providing information in producing and providing information contained in the database.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

1. Minimum of three (3) years prior casino/sales experience required with database analysis experience preferred.
2. Prior event planning experience for large and small venues preferred.
3. Advanced experience with MS Windows, and MS-Office applications (i.e. Excel, Word and Outlook).
4. Must have attention to propensity for timeline and accuracy. Must be able to generate analysis, correspondence
5. Must be able to generate analysis, correspondence and reporting in a professional manner. Must be willing to work a flexible schedule including nights, weekends and holidays.
6. Excellent and written communication skills required
7. Must have experience motivating guest and staff, have excellent interpersonal skills and work as a team with subordinates, co-workers and management.
8. Must be able to work independently.
9. Must be able to get along with co-workers and work as a team.
10. Must present a professional appearance at all times.
11. Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.
12. Must be bilingual.

EDUCATION:

1. High School diploma or GED required.
2. BS/BA degree preferred.

LANGUAGE SKILLS:

1. Must be able to read, write, speak and understand English.
2. Excellent oral and written communication skills are important to the successful conduct of this position.
3. Ability to write accurate, grammatically correct, polished reports and business correspondence.
4. Must be able to speak with the public in a professional manner.

LICENSES, CERTIFICATES, REGISTRATIONS:

1. Must possess a valid California Driver's License with a clean driving record.
2. Must be able to obtain a gaming license from the Dry Creek Gaming Commission.

PHYSICAL DEMANDS:

1. Must be able to maneuver around all areas of the casino.
2. Must be able to sit and/or stand for extended periods of time.
3. Must be able to lift and carry up to lift fifty (50) pounds.
4. Must have manual dexterity to operate a computer and other general office equipment.
5. Must be able to bend, reach, stoop, kneel, twist and grip items.
6. Must be able to respond to visual and audio cues.

River Rock Casino, in conjunction with Human Resources, reserves the right to make changes to this job description at any time.

A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED