Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; making efforts to meet membership goals; and promoting the value of Sam's Club products and services.
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing belted registers.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applicationsClear All
0 Player's Club Director - Casino jobs found in Canton, OH area