Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Player Services Administrator
Job Announcement #: TRC-24-001
Job Opens: 4/15/24 Job Closed: Open Until Filled
Reports To: General Manager Department: Administration
Gaming License Required: Yes Positions: 01
Starting Salary: D.O.E. FLSA: Exempt
JOB SUMMARY: The Player Services Administrator will be responsible for the nightly administrative operations of Two Rivers Casino (TRC) and Smoke Shop to provide leadership and direction for all areas of casino operation. Responsible to demonstrate role model predisposition, leadership, superior guest service and promote a positive environment for associates—while making recommendations that improve the overall casino and ensure all departments are operating in accordance with departmental procedures, Tribal Regulations and all applicable internal controls. As well as Sauk-Suiattle gaming rules and regulations; Indian Gaming Regulatory Act (IGRA); Title 31 regulations; TRC Internal Control Standards (TICS); Associate Handbook.
MINIMUM EDUCATION REQUIRED FOR POSITION: BA/BS from an accredited college or university in a Business related field (Business Administration, Management, Accounting, Hospitality, etc.) preferred. Applicable certifications and/or combination of experience and education may be considered if the applicant enrolls in post-secondary program and achieves a 2.5 GPA concurrently during training program.
PHYSICAL REQUIREMENTS: Manual and finger dexterity for operation of personal computer and routine paperwork. Ability to sit, stand and walk for extended length of time and lift up to 50 pounds.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Must have a minimum of two years’ experience in a business setting in a supervisory capacity. Must have a dynamic knowledge of PC hardware and software technology with the capacity to analyze, plan and execute activities. Maintain performance-based attitude that is pro-active to the business needs of the guests, associates and casino. Position will require coordination with typical workgroups associated to Casino operations. Player Services Administrator will maintain regular communication with the General Manager to ensure operational efficiencies and best practices. Demonstrated analytic, written, and oral communication skills will be required to successfully navigate all associate, managerial, regulatory agency workgroups. Must have a high level of motivation/initiative and demonstrate the ability to resolve all disputes in a positive manner (in some cases set precedence). Be able to work in a fast-pace, high energy, and player service oriented environment.
SPECIFIC DUTIES PERFORMED:
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all – inclusive.
TRIBAL PREFERENCE POLICY:Members of the Sauk-Suiattle Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:
• Enrolled members of the Sauk-Suiattle tribe who satisfy the minimum job qualifications.
• Spouses of enrolled members of the Tribe who satisfy the minimum job qualifications.
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications.
• Military Veterans.
• All others who satisfy the minimum job qualifications.
WORKING CONDITIONS:While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Work is generally performed in an office setting with a moderate noise level. Some work is performed in a Casino setting with exposure to second-hand smoke or vapors and a moderate noise level. Evening, limited graveyard hours, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required. Tight time constraints and multiple demands are common.
Source: Casino Careers
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