Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
JOB TITLE: Player’s Club Rep |
DEPARTMENT: Marketing |
REPORTS TO: Player’s Club Supervisor |
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CLASSIFICATION: Key |
FSLA STATUS: Non exempt |
PAY LEVEL: Hourly
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CLOSING DATE: |
LOCATION: Grand Lake Casino |
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EDUCATION: High school diploma or G.E.D. |
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EXPERIENCE: Customer service experience required; basic computer skills required. |
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LICENSES OR CERTIFICATIONS: Required to obtain and maintain a Seneca Cayuga tribal gaming license; State issued id |
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PHYSICAL REQUIREMENTS: Position requires: the ability to twist, stoop, bend, use extensive and repetitive hand movements; lifting up to 35 lbs.; ability to stand for extended periods and input data; ability to work in a fast paced environment; may require sitting for entire shifts, up to 35 hours per week |
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WORK ENVIRONMENT: Grand Lake Casino is a drug and alcohol free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, bright & flashing lights. |
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JOB SUMMARY: Responsible for the duties and functions of Grand Lake Casino's Player's Club |
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SPECIAL WORKING CONDITIONS: This position requires: the ability to work under pressure and meet tight deadlines; flexibility to work any shift including weekends and holidays; excellent organizational, communication and customer service skills. |
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ESSENTIAL FUNCTIONS:
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MINIMUM JOB QUALIFICATIONS:
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This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Grand Lake Casino is a Native American Preference Employer. Must be able to pass drug screens with negative results |
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