Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Position: Castle Club Representative
Department: Marketing
Wage: 17.50/hr.
POSITION SUMMARY: Provide information and assistance to CCCH Guests with Castle Club membership, accounts, redemptions, and special event ticket purchases.
ESSENTIAL DUTIES:
QUALIFICATIONS (Indicate if Qualification is Required or Preferred):
1. Education: High School diploma or equivalent, required.
2. Work Experience:
a. Minimum 6-months’ previous experience in guest-facing, service industry, required.
b. Previous experience in Casino industry, preferred.
3. Knowledge, Skills, and Abilities:
a. Must possess excellent communication (verbal, written) and interpersonal skills.
b. Must have good computer skills (Microsoft Office).
c. Must have exceptional Guest service skills.
d. Must possess mature judgment and the ability to apply common sense reasoning to variety of situations.
e. Must be able to work effectively in a fast-paced, high-stress environment while maintaining professional composure and be able to de-escalate tense situations.
f. Must have strong organizational and time-management skills.
4. Professional Licenses & Certifications Requirements:
5. Must be at least: 18 years of age.
6. Must be able to demonstrate eligibility to work in the U.S.
7. Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
8. Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.
9. Must be available to work all shifts, weekends, and holidays as deemed necessary.
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