Player's Club Director - Casino jobs in Medford, OR

Description

About Seven Feathers Casino Resort:

Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full-service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.

Why Work at Seven Feathers:

At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:

• Comprehensive medical, dental, vision, and Rx coverage.
• Paid Time Off
• Employer-paid life and disability plan
•  401k with up to 3.5% employer match
• Free meals
• Fuel discount

Responsible to develop guest loyalty and relationships while identifying and gathering information on valuable guests through observation, personal contact, and service. Greets guest with enthusiasm and provides accurate information about casino events, entertainment, promotions, area events and attractions. Provides superior guest service both internally and externally. 

•  Contributes to a high energy, fast-paced environment that provides guests with an entertaining, fun and dynamic experience. 
•  Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission. 
•  Maintains thorough knowledge of all current and upcoming events and promotions. 
•  Responsible for assisting in promotions and campaigns by answering guest questions, executing drawings, doing payouts, and making announcements that are professional and engaging. 
•  Promotes special events by maintaining thorough knowledge of upcoming concerts and shows. Refers guests to Seven Feathers website, box office, and e-Tix for ticket purchase. On occasion, Players Club may also sell tickets to special events, in coordination with Marketing Management.  
•  Conducts announcements on the Casino public address system for promotional drawings, guest requests and other department requests. Includes both scripted and unscripted announcements. 
•  Captures and accurately enrolls new members into the Players Club.  Accurately updates Player information.   
• Works closely with Casino Hosts to provide exceptional service to high value players. In alignment with policy and in coordination with Casino Hosts, may issue GCAF’s to high value players.  

Requirements

•  High School Diploma or GED Certificate required. 
•   1 - 2 years of accredited Guest Service Training preferred and/or equivalent combination of training and experience. 
•  1 year cash handling experience preferred.  
•  Previous experience with participation in promotional events or guest-focused marketing programs preferred. 
•  Able to handle multiple priorities and tasks at once. 
•  Must be able to obtain a Class III Gaming License.