Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Under the direction of the VP of Player Development, the incumbent is responsible for the successful overall direction and management of all activities related to the development and maintenance of a casino customer base. Must have clear access to and relationship with a minimum list of 400 premium customers from a competitive market. In this role, employee's revenue responsibilities include but are not limited to the following; Must maintain theoretical and actual profit margins based on the departmental goals. Develop new players as well as inactive players with pre-approved casino credit/potential bankroll. Patrons will be coded based on departmental policy. Bachelor degree in marketing/business preferred. Must have six (6) to ten (10) years of Player Development experience in the Northeast casino market. Must possess excellent customer service skills. Ability to understand and manage financial budgets, pro-formas and analysis. Ability to respond effectively to sensitive inquiries or complaints. Must possess strong communication skills to include written and oral presentations to both large and small groups. Provides a great customer experience by providing high quality products and services consistently. Due to the nature of the business, must be able to work flexible hours, weekends and Holidays as dictated by business needs.
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