Player's Club Director - Casino jobs in Sacramento, CA

Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Player Development Manager
  • Cache Creek Casino Resort
  • Sacramento, CA OTHER
  • Description & Requirements

     

    Being a part of the Cache Creek team comes with amazing benefits:

    • Great Pay
    • Opportunities to Grow
    • Gas Discounts
    • Dental Insurance
    • Life Insurance
    • Paid Time Off (PTO)
    • Recognition Program
    • Free meals in our Employee Dining Room 
    • Weekly Paychecks
    • Affordable Healthcare
    • Medical Insurance
    • Vision Care Insurance
    • 401k Savings Plan
    • Tuition Reimbursement
    • Employee Discounts
    • Direct Deposit

     

    Summary

    The Player Development Manager plays a pivotal role in overseeing and managing the casino host team to ensure exceptional customer service and guest satisfaction. This leadership position involves coordinating and implementing strategies to enhance the overall guest experience, foster player loyalty, and maximize revenue opportunities. The successful candidate will be responsible for developing and maintaining relationships with high-value players, organizing special events and promotions, and collaborating with other departments to deliver a seamless and personalized gaming experience.

     

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

     

    Strategically set and regularly monitor achievement of goals and metrics for the host team within the property budget to include, but not limited to:

     

                Outbound communication to VIP guests through email and telemarketing.

     

                VIP player segment loyalty and incremental revenue growth.

     

                Guest feedback and follow-up.

     

                Participation and assistance for marketing events as required, including RSVP tracking.

     

    Provide pro-forma and post-forma reporting for hosted events; work with Marketing team to analyze data and recommend necessary adjustments.

     

    Effectively cooperate and coordinate activities (such as events, promotions, and training for all Player Development team members) with other managers to insure a cohesive interdepartmental team relationship.

     

    Routinely evaluate operating budget to actual expenses, guest service standards, player reinvestment and guest relations.

     

    Routinely maintain guest contact and interaction; resolve issues when a host is unable to do so. Effectively handle complaints and discrepancies in an efficient and courteous manner.

     

    Regularly review, analyze, and assign high-worth players to hosts.

     

    Establish consistent guidelines and reporting criteria for the authorization of complimentaries, bonus play, match play and ticket assets.

     

    Consistently update and maintain host policy and procedure manuals.

     

    Supervise and schedule casino hosts while ensuring that departmental policies and procedures are being adhered to and that effective appraisals of job functions are being completed.

     

    Coach staff as needed; regular and consistent communication with all direct reports while setting an example of excellent guest service.

     

    Supervisory Responsibilities

    Directly supervises Casino Hosts and Casino Services employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     

    Experience and/or Education

    Minimum three years experience in player development or other relevant casino gaming position.  

     

    Computer Skills

    Must be proficient in Microsoft Office Suite. Must have experience with CRM and other relevant casino marketing systems.

     

    Mathematical Skills

    Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

     

    Language Skills

    Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

     

    Reasoning Ability

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in written, oral, diagram, mathematical or schedule form.

     

    Certificates, Licenses, Registrations

    Cache Creek Casino Resort Tribal Gaming License.

     

    Age Requirement

    Must be at least 21 years of age.

     

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

     

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

     

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

     

    While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and secondhand tobacco smoke. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

  • 21 Days Ago

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DIRECTOR - PLAYER DEVELOPMENT
  • Hard Rock International (USA), Inc.
  • SACRAMENTO, CA FULL_TIME
  • OverviewOVERVIEW: The incumbent in this position is responsible for the direction and management of Player Development. Responsible for achieving revenue, income, market share, and guest service objec...
  • 19 Days Ago

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DIRECTOR - CASINO MARKETING
  • Hard Rock International (USA), Inc.
  • SACRAMENTO, CA FULL_TIME
  • OverviewThe incumbent in this position is responsible for the direction and management of the following operations: Marketing, Special Events, Promotions, and Players Club. Responsible for achieving r...
  • 21 Days Ago

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Director of Cage Operations
  • Thunder Valley Casino Resort
  • Lincoln, CA FULL_TIME
  • Overview For casinos, the cage is where the money is -it's the cashier for all things gaming. The Cage Operations Director leads all operations, oversees development of all policies and procedures, an...
  • 2 Months Ago

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Casino Call Center Operator
  • Thunder Valley Casino Resort
  • Lincoln, CA FULL_TIME
  • Overview The Call Center Agent provides superior Four-Diamond Guest service by assisting as a single point of contact for all incoming calls to Thunder Valley Casino Resort in a professional and pleas...
  • 14 Days Ago

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Executive Casino Host
  • Thunder Valley Casino Resort
  • Lincoln, CA FULL_TIME
  • Overview The Executive Casino Host will be responsible for providing the highest level of professional guest service to premium casino guests. Along with higher credit authorization, the Executive Hos...
  • 2 Months Ago

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0 Player's Club Director - Casino jobs found in Sacramento, CA area

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Marketing Coordinator
  • Sky River Casino
  • Sacramento, CA
  • The Marketing Coordinator is responsible for assisting Advertising, Events, Promotions, and Player's Club management tea...
  • 3/28/2024 12:00:00 AM

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Summer Day Camp Counselor
  • KECamps
  • Davis, CA
  • KE Camps is the leading provider of summer camps for country clubs nationwide. We partner with over 230 private clubs al...
  • 3/28/2024 12:00:00 AM

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Maintenance Course>
  • ClubCorp
  • Granite Bay, CA
  • ClubCorp - JobID: 224358 [Building Maintenance] As a Grounds Maintenance Worker at ClubCorp, you'll: Be responsible for ...
  • 3/27/2024 12:00:00 AM

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Human Resources Generalist / Payroll Administrator
  • Green Valley Country Club
  • Fairfield, CA
  • Job Description Job Description Payroll Admin / Human Resources Reports to: Controller / GM Supervises: No supervisory d...
  • 3/27/2024 12:00:00 AM

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Associate Director of Sales
  • Sunrise Senior Living
  • Rocklin, CA
  • Overview The Associate Director of Sales (ADOS) is responsible for supporting and assisting the Sales and Marketing team...
  • 3/26/2024 12:00:00 AM

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Branch Director
  • AAA Northern California, Nevada & Utah
  • Roseville, CA
  • JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foun...
  • 3/25/2024 12:00:00 AM

Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Player's Club Director - Casino jobs
$62,637 to $115,362
Sacramento, California area prices
were up 2.5% from a year ago

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