Player's Club Director - Casino jobs in Tulsa, OK

Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Casino Services Agent - Tulsa
  • Osage Casino
  • Tulsa, OK OTHER
  • Overview

    Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner

     

    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

     

    MINIMUM QUALIFICATIONS:

    • Must be 18 years of age or older.
    • Prior cash handling experience required
    • Previous direct customer service experience required
    • Gaming, Hospitality or Customer Service industry experience preferred
    • Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
    • Required to maintain a valid Driver’s License.
    • Required to provide documents to show the applicant is eligible to work in the United States.
    • Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
    • Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

    Responsibilities

    GUEST SERVICE:

    • Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
    • Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
    • Maintains a working knowledge of facilities as well as special events on property in order to advise guests of the same whenever possible.
    • Provides directions, assistance, and/or information as may be required to ensure guest satisfaction.
    • Resolves guest disputes in accordance with company expectations or contacts the senior supervisor who may be able to solve the issue.

    COMMUNICATION:

    • Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
    • Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
    • Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
    • Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications.
    • Performs all other related and compatible duties as assigned

    REGULATORY COMPLIANCE:

    • Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
    • Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
    • Accurately balances assigned bank.
    • Held accountable, to a higher degree, for the accuracy and thoroughness of departmental records and reports.
    • Adheres to all processes and procedures presented in the Casino Services Attendant Guidelines and standard operating procedures manual.
    • Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries.
    • Maintains a clean player tracking database.
    • Routinely inspects stock of printed material, and notifies management when supplies are low.
    • Complete all gaming forms and reports.

    Qualifications

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Requires knowledge, skills, and experience in accurately handling various forms of cash transactions.
    • Ten-key skills required.
    • Ability to balance a high volume of currency on a consistent basis.
    • Ability to read, write, speak and understand the English language.
    • Ability to read and interpret simple documents, such as written work instructions, interpret system or procedure manuals, labels and safety warnings.
    • Ability to read Company newsletters, work instructions, and departmental schedules.
    • Ability to perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
    • Ability to protect the Company’s value by keeping information confidential.
    • Ability to perform assigned tasks under frequent supervision.
    • Ability to follow written and verbal instructions.
    • Ability to establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.
    • Oral and written communication skills required along with the ability to prepare written documents and complete reports.
    • Basic MS Office skills required with intermediate ability to use Excel preferred. Basic skills and abilities to work with personal computers and/or cash registers.
    • Ability to sign up guests and issue Club Osage cards to eligible guests using a computerized player tracking system.
    • Ability to track, verify and issue rewards for guests when appropriate level of play has been established.
    • Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
    • Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
    • Ability to travel locally or between properties as needed.
    • Ability to maintain physical condition and stamina appropriate to performance of assigned duties.
    • Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.
    • May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.
    • Reconcile all transactions in the computer at the end of each shift.
    • Verify amounts of loose coins and strapped currency.

    PHYSICAL DEMANDS:

    • The employee is required to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time.
    • Ability to sit, stoop, kneel, crouch, and crawl while performing duties.
    • Ability to use arms to reach and lift above shoulders.
    • Must have normal auditory and good verbal communication.
    • Ability to lift upwards of 20 pounds. Ability to drag, push, or pull up to 30 pounds.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

    WORK ENVIRONMENT:

    • Regularly uses personal computer systems and/or other devices to effectively perform job functions.
    • Exposure to second-hand smoke.
    • Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Must be flexible and available with varying schedules.
    • Noise level in the work environment is moderate to high.
    • The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
  • 22 Days Ago

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Casino Services Agent
  • Osage Casino
  • Skiatook, OK OTHER
  • Overview Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support...
  • 2 Days Ago

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Casino Services Agent - Skiatook
  • Osage Casino
  • Skiatook, OK OTHER
  • Overview Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support...
  • 3 Days Ago

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Casino Services Agent - Bartlesville
  • Osage Casino
  • Bartlesville, OK OTHER
  • Overview Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support...
  • 9 Days Ago

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Casino Services Agent - Sand Springs
  • Osage Casino
  • Sand Springs, OK OTHER
  • Overview Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support...
  • 11 Days Ago

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Sac and Fox Casino- Cashier
  • THE BLACK HAWK CASINO
  • STROUD, OK OTHER
  • Job Details Job Location: SAC & FOX NATION CASINO- STROUD - STROUD, OK Salary Range: Undisclosed DescriptionSUMMARY: Responsible for verification of bank at both beginning and ending of shift. Cash el...
  • 20 Days Ago

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0 Player's Club Director - Casino jobs found in Tulsa, OK area

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MDS Nurse - Care Plan Coordinator (RN)
  • Cearu Medical Resort
  • Tulsa, OK
  • SEEKING AN RN OR LPN FOR THE MDS NURSE ROLE. Come work for a company that cares and appreciates its staff and helpus str...
  • 3/29/2024 12:00:00 AM

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Certified Medication Aide (CMA)
  • Cearu Medical Resort
  • Tulsa, OK
  • Join our wonderful team today! We are currently seeking new team members on dayshift, 7am-7pm. Brand new extraordinary m...
  • 3/28/2024 12:00:00 AM

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Certified Medication Aide (CMA) - Full-Time
  • Franciscan Villa Senior Living
  • Broken Arrow, OK
  • 2pm-10pm shifts available! Come work for a company that cares and appreciates its staff and helpus strive to be the diff...
  • 3/27/2024 12:00:00 AM

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Concierge . Saturday and Sunday 8pm-2am . $12/hr
  • Astongardens
  • Tulsa, OK
  • ** Discovery Senior Living** ** Concierge . Saturday and Sunday 8pm-2am . $12/hr** Tulsa, OK 74133 **Discover your Purpo...
  • 3/27/2024 12:00:00 AM

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Certified Medication Aide (CMA)
  • Diakonos Group
  • Hallett, OK
  • Come work for a company that cares and appreciates its staff and helpus strive to be the difference makers and a guiding...
  • 3/27/2024 12:00:00 AM

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Certified Medication Aide (CMA)
  • Diakonos Group
  • Bixby, OK
  • Come work for a company that cares and appreciates its staff and helpus strive to be the difference makers and a guiding...
  • 3/26/2024 12:00:00 AM

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Certified Medication Aide (CMA)
  • Diakonos Group
  • Tulsa, OK
  • Come work for a company that cares and appreciates its staff and helpus strive to be the difference makers and a guiding...
  • 3/25/2024 12:00:00 AM

Tulsa is located in the northeastern corner of Oklahoma, 99 miles (159 km) northeast of Oklahoma City; situated between the edge of the Great Plains and the foot of the Ozarks in a generally forested region of rolling hills. The city touches the eastern extent of the Cross Timbers, an ecoregion of forest and prairie transitioning from the drier plains of the west to the wetter forests of the east. With a wetter climate than points westward, Tulsa serves as a gateway to "Green Country", a popular and official designation for northeast Oklahoma that stems from the region's green vegetation and r...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Player's Club Director - Casino jobs
$55,089 to $101,460
Tulsa, Oklahoma area prices
were up 1.2% from a year ago

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