Police Lieutenant jobs in Charlotte, NC

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The AC&C Pet Reunification Specialist, under the general direction of an assigned supervisor, works to increase the proactive prevention of pet loss, and to develop and oversee strategic programming using national best practices to increase the return to home rate of lost pets in Charlotte-Mecklenburg.  This role focuses on helping lost animals find their way back home from shelters. It involves researching and using effective strategies to prevent animals from getting lost and reuniting them with their owners. Responsibilities include managing data collection and tracking how well the reunification efforts are working. Collaborating with the AC&C Communications and Outreach team to ensure that communication with the public about preventing animal loss and reuniting pets is clear and easy to follow.

Major Duties and Responsibilities

• Assist supervisor with planning, training, and managing team members working on reuniting lost pets. • Handles inquiries and complaints about lost pets, finding solutions when needed. • Develops procedures and plans to make the pet reunification program efficient. • Leads team members, including hiring, training, and assigning tasks. • Assists in budget preparation and monitors spending on community partnerships and programs. • Keeps records, reports, and incident logs up to date. • Involves volunteers in pet reunification efforts. • Joins Emergency Operations Center activities when needed. • Performs additional duties as required by the department.

Knowledge, Skills & Abilities

• Knowledge of common shelter programs such as lost and found, pet reunification, adoptions, fostering, transfers to humane organizations and the promotion of these programs.   • Knowledge of customer service operations.  • Ability to understand and carry out complex oral and written instructions.   • Ability to prepare statistical reports based on program outcomes.   • Ability to handle emotional or stressful situations with the public and maintain excellent customer service standards. • Proficiency in clearly communicating programs and suggestions, both verbally and in writing. ADA and Other Requirements: Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions. Physical Requirements: • Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time • Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks • Adequate vision, hearing, and speech required. Sensory Requirements: • Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data. • Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain. • Comprehensive written information in work-related documents. • Ability to hear, understand, and distinguish speech. Working Conditions: Work is performed in an animal shelter environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, animals etc.); and frequent exposure to computer screens, files and phone. 

Preferred Qualification

• Prior experience managing outreach and communication-intensive programs. • Valid North Carolina or South Carolina Driver’s License 

Minimum Qualifications

High School Graduate or Equivalent and three years relevant work experience OR Associate's Degree and one year relevant work experience OR Bachelor's Level Degree  

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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