Police Records Clerk jobs in Oakland, CA

The Position

The ideal candidate will have experience providing excellent customer service by phone and in person, while maintaining a high level of confidentiality. The Oakland Police Department is seeking energetic, well-organized Records Specialists who take initiative, have good judgment and are meticulous when completing tasks.

We are looking for someone who is:

• Hardworking and results-driven. You will manage multiple assignments and balance priorities in a fast-paced environment.
• Focused. You will maintain focus under pressure and exhibit stable performance under stress or opposition.
• An effective communicator. You will communicate effectively both verbally and in writing to clearly convey information and ideas.
• Adaptable and detail-oriented. You will learn new techniques, keep accurate records, follow instructions, and comply with company policies.
• A self-motivated team player. You will work independently and as part of a team, and have a positive attitude.
• Flexible with their schedule. You will work various shifts, including 3:00pm - 11:00pm or 11:00pm - 7:00am, weekends, and holidays.

What you will typically be responsible for:

• Accessing and inputting data into automated criminal history systems involving warrants, records, subpoenas, and other litigation-related requests.
• Maintaining internal recordkeeping systems and providing information in compliance with federal and state regulations.
• Coordinating and conducting transactions with other employees, sworn and civilian staff, and the public in matters requiring knowledge and analytical application of Police Department rules, policies, and procedures.
• Performing reception duties, including accepting applications, greeting visitors, and responding to phone requests.

Police Records Specialist

A few reasons you might love this job:

• You will work with a dedicated team of professionals in an environment that provides learning and training opportunities.
• You will gain the personal satisfaction that comes from applying your knowledge and skills in a field that directly benefits communities through service to the criminal justice system.
• You will gain exposure to the many services offered by the City of Oakland Police Department.

A few challenges you might face in this job:

• You will work in a stressful environment that includes prioritizing multiple assignments with competing deadlines and encountering disturbing information about crimes.
• You may be asked to work overtime to meet the needs of our customers.

Competencies Required:
Attention to Detail: Focusing on the details of work content, work steps, and final work products
Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
Critical Thinking: Analytically and logically evaluating information, propositions, and claims
Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
Oral Communication: Engaging effectively in dialogue
Presentation Skill: Formally delivering information to groups
Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
Using Technology: Working with electronic hardware and software applications
Writing: Communicating effectively in writing

Minimum Requirements for Application

This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education:
Equivalent to completion of the twelfth grade. Additional business or computer courses are desirable.

Experience:
One year of full-time work experience comparable to Office Assistant II or Administrative Assistant I in the City of Oakland or equivalent experience.

License or Certificate:
The ability to type a net speed of 35 words per minute (wpm) on a five (5) minute typing test.

Other Requirements:

• Must be eighteen (18) years or older.
• Must pass a background investigation.
• Must pass a Department of Justice fingerprint check, which allows special access to law enforcement data systems.
• Must pass a six (6) hour Department of Justice training course regulating access to law enforcement data systems.
• Must meet Department of Justice and other training mandates regulating access to law enforcement data systems.

Desirable Qualifications:

• Experience working in a crime lab or police department.
• Experience working with Laboratory Information Management Systems (LIMS).
• Experience with data analytics.
• Experience handling evidence.
• Experience with National Integrated Ballistic Information Network (NIBIN).

Supplemental Information

The Recruitment Process:

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.

In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.

For this recruitment, all qualified applicants will be invited to take an online multiple-choice test. You’ll have 7 days to complete the test once the link is sent to your email. This is tentatively planned to launch during the week of April 22, 2024.

For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame.

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

What’s in it for you?

• 
  15 paid holidays
• Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans
• Dental: Delta Dental full premium for employees and eligible dependents
• Vision: VSP full premium for employees and eligible dependents
• Sick leave: Employees accrue 12 days per year
• Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
• Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training.

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

Disaster Service Workers
All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How to Apply
Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system.
http://agency.governmentjobs.com/oaklandca/default.cfm.

If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).

Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Ellaine Reyes at ereyes2@oaklandca.gov.