Policy Change Supervisor supervises a group of insurance policy change technicians to ensure that policy changes and requests are carried out according to established guidelines. Determines action on changes for which a policyholder has applied, but which are not covered by policy provisions, and computes costs or allowances for policy changes. Being a Policy Change Supervisor contacts policy owners and field agents with pertinent information that may affect a policy change. Does not have underwriting approval. Additionally, Policy Change Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Policy Change Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Policy Change Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Duties:
- Provide excellent customer service to clients, addressing their insurance needs and inquiries
- Conduct telemarketing activities to generate leads and expand client base
- Administer benefits to clients, ensuring accurate and timely processing
- Stay up-to-date with insurance market trends, products, and regulations
- Collaborate with team members to achieve sales targets and deliver exceptional service
- Maintain client records and ensure compliance with HIPAA regulations
Requirements:
- Proven experience in customer service or sales role, preferably in the insurance industry
- Strong communication and interpersonal skills
- Knowledge of HIPAA regulations and ability to handle sensitive information with confidentiality
- Familiarity with benefits administration processes and procedures
- Ability to adapt to changing market conditions and learn new insurance products
- Excellent organizational skills and attention to detail
- Proficient in using computer systems and software applications for data entry and record keeping
If you are a motivated individual with a passion for providing exceptional customer service and have the drive to succeed in the insurance industry, we invite you to apply for the Insurance Agent position. Join our team and help clients protect what matters most!
Job Type: Full-time
Benefits:
Schedule:
License/Certification:
Work Location: In person
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0 Policy Change Supervisor jobs found in Boca Raton, FL area