Policy Change Supervisor supervises a group of insurance policy change technicians to ensure that policy changes and requests are carried out according to established guidelines. Determines action on changes for which a policyholder has applied, but which are not covered by policy provisions, and computes costs or allowances for policy changes. Being a Policy Change Supervisor contacts policy owners and field agents with pertinent information that may affect a policy change. Does not have underwriting approval. Additionally, Policy Change Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Policy Change Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Policy Change Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
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About Saint John’s Program for Real Change
Founded on the steps of St. John’s Lutheran Church in 1985, Saint John’s Program for Real Change has helped more than 30,000 women and children transform their lives from poverty and dependence to confidence and self-sustainability. Dedicated to the eradication of homelessness once and for all, this up-to-18-month comprehensive residential program provides families with the tools they need to address the root causes as well as the symptoms of homelessness: mental health therapy, drug and alcohol counseling, life skills classes (anger management, parenting, budgeting, positive thinking, healthy relationships and more), a path to a high school diploma and Employment Training. The Custody to Community Transitional Reentry Program (CCTRP) allows eligible offenders with serious and violent crimes committed to State prison to serve their sentence in the community at a CCTRP as designated by the Department, in lieu of confinement in State prison and at the discretion of the Secretary. The CCTRP will provide a range of rehabilitative services that assist with alcohol and drug recovery, employment, education, housing, family reunification, and social support.
Position Summary: This position is responsible for the administration and clinical supervision of the CCTRP client services including programming for substance abuse, mental health, case management and vocational training. Responsible for coordinating and directing clinical care and performance improvement initiatives and requirements. Provides clinical supervision in group and individual sessions for staff and interns.
Essential Responsibilities: (Other duties may be assigned based on business needs)
Coordinates the day-to-day operations of CCTRP clinical program services.
Supervises a multi-disciplinary staff of three or more clinicians and counselors; confers with staff regularly regarding techniques used, case progress, and related matters for the purpose of promoting and evaluating professional development and assuring quality of care, as well as reviewing work in progress.
Conducts regular case conferences with clinicians, counselors, and interns for supervision and consultation; reviews participant case records and selects cases for discussion; supervises staff in assessing social, emotional and other causes of problem behavior and mental or emotional disorders and in developing and modifying treatment and approves alternative plans, or transfer of cases; supervises consultation activities of employees; is responsible for assignment and reassignment of employee caseload.
Coordinates the assignment of cases, conducts clinical staff meetings, and provides training; schedules staff to provide weekend coverage; evaluates work performance; assists in disciplinary proceedings.
Maintains a small caseload or handles some of the more complex cases; performs a variety of direct clinical, diagnostic, and treatment services.
Ensures compliance with related federal, state, and local regulations, policies, and procedures.
Participates in the establishment or revision of policies, procedures, guidelines, goals, and objectives.
Participates in community outreach and public relations activities.
The candidate must possess knowledge and skills in providing trauma informed and gender responsive services.
Develops, evaluates, and coordinates effective and efficient service delivery supporting clients to achieve self-sufficiency.
Functions at a highly skilled level in team leadership, assessment, individual counseling, group facilitation, and community resource development.
Contributes to the professional and organizational development of the Saint John’s Program.
The ideal candidate will embody Saint John’s values of courage, effort, gratitude, respect, community, love, and growth.
Ability to provide mental health assessments, appropriate mental health diagnoses and develop clinical treatment plans.
Participates in clinic intern recruitment and selection and arranges for orientation, training, and supervision.
Education and Experience:
Masters and/or Doctoral Degree in Psychology, Social Work, Counseling, or in a related field, with two years’ post-licensure pertinent experience in social services, with an emphasis on program development, supervision, case management, individual and/or group counseling; or any combination of education, training, and experience, which would provide the knowledge and ability to complete the duties outlined above. Bi-lingual/bi-cultural knowledge is desirable.
Licensure:
Licensure required as a Psychologist, Clinical Social Worker, Marriage and Family Therapist or Professional Clinical Counselor
Schedule: The Clinical Supervisor will typically work day shifts. Some evenings and weekends will be required. The Clinical Supervisor will also be On-Call at various off-hour times.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to speak effectively with clients and staff.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have a knowledge of Internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should include Internet and email, copy and fax machines, postage meter and telephone.
Other Skills and Abilities:
Trained to recognize the signs of substance abuse and to respond to drug overdose and provide documentation used to meet with requirement within 30 calendar days of hire.
Not currently on probation or parole. Must be discharged for at least three years.
Ability to work well in a team environment.
Good interpersonal skills.
Punctual and good attendance.
Effective communication skills including both oral and written forms.
Attention to detail.
Knowledge of HIPAA and other regulations governing confidentiality, privacy, and security as it relates to behavioral healthcare.
Valid California Driver’s License and proof of personal auto insurance is required. Hire is contingent upon agency insurability.
Must pass a criminal background screening (Live-Scan) and maintain annual CPR certification, First Aid certification and Tuberculosis test results.
Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.
While performing the duties of this job, the employee is standing or walking approximately 20% of the shift and sitting at a desk 80% of the shift. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
$75,000-$85,000/ year
Benefit Summary
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Saint John’s Program for Real Change is an equal opportunity employer
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