Policy Change Technician jobs in Pocatello, ID

What You’ll Get to Do:

CACI is seeking professionally curious, resourceful, customer-oriented candidates able to quickly learn new business processes, and perform independently in a fast paced, challenging environment. We are looking for a motivated experienced individual to answer Federal Travel Policy question for our unique and growing business with the Federal Bureau of Investigations (FBI). Must be a self-starter, driven and have great grammar. 

Serves as the point of contact answering travel policy questions and resolving travel issues. Respond to travel policy issues in a timely and efficient manner helping reduce the time associated with incident resolution. While the main focus is supporting TRIP (Government Travel System), during high demand periods, the candidate will be responsible also to address overflow calls related to other applications and processes as needed. Will have an opportunity to learn other federal financial systems that we support as well as vendor processing.

Manage open tickets in the ticketing tool, escalate and follow through as needed until resolved. Ensure appropriate procedures are followed, obtain feedback from government personnel and propose actions for process improvement when appropriate.

More About the Role:

- Knowledge Management – Document procedures and policies; include FAQ items; create knowledge base articles ensuring knowledge sharing. Instill a continuous improvement mindset to drive best-practice support processes. Update the existing documents detailing processes, procedures, and where to find information about TRIP.

- Training – Assist entry-level or more junior technicians with internal training. Develop a comprehensive training program on the end-to-end business process and policies encompassing Travel Policy, TRIP and UFMS. The training program includes both end users as well new resources coming onboard.

You’ll Bring These Qualifications:

• Familiarity with the Federal Travel Regulation (FTR) and policy.
• A minimum 4 years of relevant professional experience is required if no Bachelor’s degree is available; or a bachelor’s degree in an appropriate discipline, and 1-2 years of related work experience.
• Must have good written and communication skills.
• Must be able to work onsite in Pocatello, ID.
• Requires US Citizenship and Active Top Secret clearance.

These Qualifications Would be Nice to Have:

• Experience using any government travel/travel policy and/or financial management software is highly desired.
• Experience with HP Service Manager Ticketing System or any other incident management applications (JIRA, Remedy, Rational, Serena).
• Experience with any ERP (Momentum, Oracle, SAP) or asset management applications (Maximo, Tririga, Sunflower).

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is: