Postdoctorate Scientist performs scientific research in collaboration with a research team. Primarily a temporary position. Being a Postdoctorate Scientist requires an advanced degree. Typically reports to top management. The Postdoctorate Scientist works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Works autonomously. Goals are generally communicated in solution or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. To be a Postdoctorate Scientist typically requires 10+ years of related experience. (Copyright 2024 Salary.com)
Department: Office of the CIO, IT Operations Group
The Business Relationship Manager (BRM) promotes customer satisfaction by representing the IT Operations Group to customers and building relationships that generate insights for the entire OCIO department. As the “face of IT Operations”, meets regularly with customers, listens to and understands their perspectives, serves as a point of entry & escalation, and provides “white glove” coordination where appropriate. As a customer advocate, supports IT service delivery, aids technology adoption, represents customers within the OCIO, and discovers customer opportunities for the entire department.
Meet with IT Operations customers regularly, both individually and in group settings, to develop greater trust and understanding. To that end, engage in regular support of service delivery, promote technology adoption, and discovery of customer opportunities.
Directly accountable for maintaining trust with customers throughout TFCCS (their voice is heard) and colleagues within OCIO (they feel well represented). Stakeholders will be periodically sampled to assess their satisfaction with the BRM role. Expected to achieve a minimum average score of 4 out of 5 on aggregate satisfaction ratings.
Reporting Relationships
Supervisor: IT Operations Manager
Supervises: NA
Regular Contacts
This role serves as the “face of IT Operations.” As such they will have periodic contact with all employees across TFCCS. Because this audience is extremely broad, however, there is a potential for message duplication/conflict with other OCIO communications.
To avoid this, the BRM’s focus is primarily on building ongoing relationships with employees regarding IT Operations products and services (Service Desk, Infrastructure). In doing this, however, they are likely to get questions and uncover opportunities for other teams or managers within the OCIO. When this occurs the BRM has a valuable role in educating employees and providing “white glove” handoffs to the appropriate part of OCIO. This manifests as thoughtful facilitation and customer advocacy, but not deep engagement.
Education/Experience
Knowledge/Skills
Technology Skills
Work Environment
Engagement with Christian Science
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Clear All
0 Postdoctorate Scientist jobs found in Boston, MA area