Private Label Manager jobs in Cedar Falls, IA

*Job Title: Computer Support Associate I

*Location: Clarion IA

*Duration: 12 months contract, Full-Time

Job Description & Responsibilities:

· Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

· Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

· Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests.

· Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

· Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

· Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Required Skills, Knowledge, & Relevant Work Experience:

· Knowledge of computing and networking concepts and fundamentals- Windows operating systems.

· Customer Service skills

· Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

· Knowledge of computer security policies and a general overall knowledge of computer security concepts.

Relevant Work Experience:

· 1 year or more IT experience preferred, but recent college graduates will be considered.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

Job Types: Full-time, Contract

Salary: $25.00 - $27.00 per hour

Schedule:

• 8 hour shift

Ability to Relocate:

• Clarion, IA: Relocate before starting work (Required)

Work Location: In person