Process Associate jobs in Queens Village, NY

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• 403B Retirement Plan with Match!
• Professional Development through NYPCC Academy
• Amazing Workplace Culture

Job Description:

Work alongside our team to identify and analyze business requirements and processes, identify potential automation opportunities, and propose and execute a plan of RPA strategy.

Responsibilities:

• Lead the end-to-end RPA and workflow automation (document, design, build, test, deploy, maintain) using recommended best practices
• Engage in discovery and identification of automation processes; proactively seek and suggest improvements; and outline any risks and recommend optimal solutions
• Integrate automation workflows using RPA into existing business processes and business applications
• Consider the use of other automation platforms and technologies which can be implemented as part of NYPCC’s digital transformation
• Collaborate with the Business Transformation Team and work with business stakeholders and internal teams, to design and deliver automated solutions for NYPCC, facilitating increased business efficiency and optimizing the cost of operations
• Use common RPA tools such as UIPath and Microsoft Power Automate, etc., to develop scalable and efficient process automations
• Define, promote and utilize best practices for RPA capabilities. Serve as a subject matter expert (SME) for others seeking to utilize RPA technologies to automate and streamline existing manual business processes
• Work closely with the Business Analyst, Director of Strategic Planning and functional experts to validate technical integration and development conforms to requirements
• Work with SMEs to ensure requirements are thorough and complete
• Prepare and present analysis, methods and results to non-expert personnel, management team and technical experts throughout different projects
• Makes decisions on complex and sensitive issues that are based on professional judgment, evaluating risks and in the context of a complex and changing environment
• Other duties as assigned by Supervisor

Qualifications:

• Minimum 2-3 years working experience as a RPA Business Analyst
• MUST live in the New York or New Jersey area
• Associate Degree preferred or equivalent skills, knowledge and experience across various disciplines of RPA
• RPA certification highly desirable (UiPath preferred)
• Experience in delivering cross-functional, enterprise RPA solutions
• Experience developing a community of practice and self-learning tools
• Effective communication skills and ability to work collaboratively with stakeholders to develop joint solutions
• Ability to influence and negotiate with others to deliver results
• Demonstrated accountability and ability to prioritize, think and solve problems
• Ability to be flexible, show initiative and respond quickly when situations change
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Able to work well in a fast-paced environment
• Passionate about NYPCC’s mission and values

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 403(b) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• RPA Business Analyst: 2 years (Required)

Ability to Commute:

• Jamaica, NY (Required)

Ability to Relocate:

• Jamaica, NY: Relocate before starting work (Required)

Work Location: In person