Process Engineering Director jobs in Knoxville, TN

Title of Position: Director of Business Process

Organizational Relationship: Reports to President of Medical

Job Family: Operations

Managerial Responsibilities: Direct

Classification: Exempt / Full-Time

GENERAL SUMMARY:

Lead the medical patient index and dental billing outsourcing services for the company. Play a critical role in driving operational efficiency, optimizing resource utilization, and ensuring exceptional service delivery to our clients in the Healthcare industry, which includes the Dental and small- to large-sized Acute segments. The ideal candidate will have a strong background in low-cost labor sourcing, process development, and workflow automation.

DUTIES & RESPONSIBILITIES:

Strategic Leadership:

• Develop and implement strategic plans to drive business growth and expansion.
• Lead and inspire a team of professionals to achieve company objectives and exceed client expectations.

Low Cost Labor Sourcing:

• Identify, evaluate, and establish partnerships with low-cost labor providers, both domestically and internationally.
• Negotiate contracts and agreements to secure cost-effective resources while maintaining quality standards.

Process Development:

• Analyze existing workflows and processes to identify areas for improvement and optimization.
• Design and implement efficient and scalable processes to streamline dental billing operations.
• Ensure compliance with industry regulations and standards.

Workflow Automation:

• Evaluate current technology stack and recommend and implement automation solutions to enhance productivity and accuracy.
• Collaborate with IT teams to integrate automation tools and systems into existing infrastructure.
• Provide training and support to staff on new automation initiatives.

Client Management:

• Build and maintain strong relationships with clients, understanding their needs and expectations.
• Act as the primary point of contact for client inquiries, escalations, and feedback.
• Proactively identify opportunities to upsell additional services and solutions.

Performance Monitoring and Reporting:

• Establish key performance indicators (KPIs) and metrics to track operational performance and client satisfaction.
• Analyze data and generate reports to monitor progress and identify areas for improvement.
• Implement corrective actions as needed to ensure targets are met or exceeded.

PHYSICAL DEMAND:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SECURITY ROLE / RESPONSIBILITY:

• Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
• Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.
• Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.

Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications.

EDUCATION, KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred, or equivalent experience
• A minimum of 12 years of relevant experience.
• Proven experience in a similar leadership role within the outsourcing or healthcare industry, with a focus on dental billing preferred.
• Strong understanding of low-cost labor markets and sourcing strategies.
• Demonstrated ability to develop and implement efficient processes and workflows.
• Proficiency in workflow automation tools and technologies.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with a track record of driving results and achieving targets.
• Knowledge of patient indexing in an acute hospital setting is a plus.
• Knowledge of dental billing regulations and compliance requirements is a plus.
• Travel required for up to 30% of work time.
• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations essential.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• A track record of success leading a business operation; an approach to management that brings out the best in staff and yields pride, ownership, and a sense of team effort
• Possess a supportive and accessible management style, the ability to lead and motivate a diverse staff and to encourage change and growth in both people and programs, and a strong commitment to personal and professional development

Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.