Processing Equipment Operations Supervisor jobs in Fayetteville, AR

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.

Location: 1164 E Joyce Blvd Fayetteville, AR.

Summary:

SUMMARY: The Closing Processor Supervisor provides supervision for the daily activities of the closing processing function. The incumbent will monitor closing dates and pipelines to ensure timelines and customer service expectation are met. The incumbent will provide guidance to Closing Processors, Closing Assistants and Post Closers with daily activities, inquiries and challenges and will assist with files when needed.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Provide effective day to day supervision to Closing Processors. Coordinate and distribute the workload to ensure that all tasks and functions are completed in an efficient and timely manner. Provide prompt feedback to associates regarding performance of the assigned duties.

2. Ensure department goals and objectives are met, and all applicable policies and procedures are being followed.

3. Serve as a resource for complex issues and questions for Closing Processors and provide problem resolution. Contact customers as needed to resolve issues accurately to prevent closing delays.

4. Provide guidance to Closing Processors through files that escalate in complexity and direct an appropriate action .

5. Accept escalated customer calls to help provide problem resolution quickly to maintain customer service level expectations.

6. Coordinates with the Waco Training Manager to ensure the effective training and development of new Closing Processors. Serve as a resource in areas of understanding and clarifying underwriting guidelines, regulatory compliance and product knowledge.

7. Monitor the processing pipeline and closing date reports and direct workload between Closing Processors accordingly.

8. Manage closing dates to ensure these dates are being met and stepping in when files become delayed.

9. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.

• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.

• Foster and promote the proper company image at all times .

SUPERVISORY RESPONSIBILITIES:

Directly supervises 2 or more FTE’s as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School Diploma or General Education Degree (GED) required.

• 5 years customer services experience required.

• 2 years previous title or closing processing experience required.

• Working knowledge of Microsoft Office (Word, Excel) required.

• Licensed Notary Public or ability to obtain within 90 days required.

• Working knowledge of lending regulations and title underwriting guidelines required.

• Financial/Banking/Accounting/mortgage lending experience preferred.

• Associates Degree preferred.

OTHER SKILLS AND ABILITIES:

• Must have a valid driver’s license.

• Must be able and authorized to drive a motor vehicle to drive to the customer’s location to pick up and/or deliver closing documents when necessary, whether the customer is a lender, realtor, or builder/developer.

• Must be able to arrive at work on time, work on site and have regular work attendance

• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style

• Must be able to provide cordial customer service regardless of customer personality, presence or communication style

• Must be able to perform several tasks at once

• Must be able to work in a stressful atmosphere

• Must be able to rotate job tasks

• Must be able to occasionally work overtime

• Must be able to greet others cordially

• Must be able to coordinate multiple and changing priorities

• Must be able to verbally communicate with all other associates

• Must be able to operate telephone, copier and FAX machines

• Must be able to move from department to department or bank to bank to attend meetings

• Must be able to operate personal computer keyboard to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch. The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 13

Pay Range: $44430 - $52754 per year