Processing Equipment Operations Supervisor supervises employees who operate assigned stations along a processing line. Responsible for monitoring processes and identifying and correcting any error as it occurs throughout the processing procedure. Being a Processing Equipment Operations Supervisor ensures adherence to all specified procedures and regulations. Typically requires an associate degree in area of specialty. Additionally, Processing Equipment Operations Supervisor typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
About us
NBR Equipment Inc - Cranbury, NJ
Due to dramatic growth, our foodservice equipment distribution company is in need of an experienced Customer Service Supervisor. With focus on "Back to the Basics" as we provide a Rewarding Customer Experience. An opportunity to be a part of a small dynamic team with true potential for career advancement as we experience record growth.
RESPONSIBILITIES
PROPOSE Procedures and Processes to handle the increased Flow of Business Resulting in overall CUSTOMER SATISFACTION.
Determine the Appropriate Staffing Requirements to Better Serve the Customer Base.
Assist in Everyday Customer Service Functions to experience our current flow to better determine an improved work flow.
Maintain customer accounts information and conduct follow-up calls
Coordinate with Sales and Marketing to build lasting customer relations
Establish and maintain a professional liaison with all Internal departments
Resolve customer issues in a fair and equitable way
Qualifications
Willingness and Determination, Most of All Believing in a CAN DO ATTITUDE
Experience in Managing & Maintaining A Well Satisfied Customer Base
Excellent verbal and written communication skills
Ability to listen, empathize, and effectively handle challenges in a professional manner
Ability to build and maintain customer relationships
Ability to maintain a positive attitude in a fast-paced team environment
Attention to detail and the ability to prioritize tasks at hand
Ability to follow guidelines and adjust to changes when required
Desire to grow in Responsibilities as the Company Grows
Proficiency with Microsoft Office
Logistics experience a Plus
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
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Work Location: In person
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