Product/Brand Management Manager jobs in Manchester, NH

Product/Brand Management Manager leads the design and implementation of marketing activities to maximize sales of a brand. Researches customer preferences and evaluates product performance to develop effective product and brand positioning and strategies. Being a Product/Brand Management Manager coordinates workload and designates tasks or projects to a team of analysts. Partners with sales to ensure that customer targets and product messaging are effective. Additionally, Product/Brand Management Manager develops metrics used to conduct an ongoing analysis of the effectiveness and value of marketing programs. Utilizes metrics to collaborate with stakeholders to design, produce, and distribute effective marketing materials that reflect the brand and product identity. Acts as a source of knowledge for complex or unusual requests. Requires a bachelor's degree. Typically reports to a manager. The Product/Brand Management Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Product/Brand Management Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Senior Manager, Workforce Management (WFM)
  • Sequel Medical Technology
  • Manchester, NH FULL_TIME
  • About Sequel
    Sequel Med Tech is an early-stage company developing the next generation of precision drug delivery devices.

    Job Overview
    We are seeking an experienced and results-driven Senior Manager of Workforce Management (WFM) to lead the building and optimization of the workforce management team for our Customer Care contact center. Workforce management (WFM) is crucial for maintaining operational efficiency.  Reporting to the Director of Customer Care, the Senior Manager will have a key role in managing our telephony systems, IVR and IVR flows, contact center scheduling, operations, analytics, and reporting functions. The ideal candidate will bring their extensive experience leveraging new technology in contact centers to bring an innovative experience to our customers

    Job Responsibilities and Essential Duties
    • Develop the strategy for building up a workforce management team. 
    • Lead the efforts to recruit and onboard a workforce management team. 
    • Lead the development and execution of workforce management strategies to optimize staffing levels and meet service level objectives for the Customer Care contact center.
    • Manage and oversee the operation of telephony systems, ensuring optimal functionality and performance to support contact center operations.
    • Develop and maintain contact center schedules, ensuring adequate coverage while optimizing resource utilization and minimizing costs.
    • Conduct workforce forecasting and capacity planning to support business needs and operational requirements.
    • Analyze Contact Center performance metrics and KPIs to identify trends, opportunities for improvement, and areas of risk.
    • Generate regular reports and dashboards to communicate key performance metrics and insights to senior leadership.   
    • Develop  and implement strategies to improve Contact Center efficiency, productivity, and customer satisfaction.
    • Lead initiatives to enhance workforce management processes, tools, and technologies to drive continuous improvement.
    • Collaborate with cross-functional teams, including IT, Finance, and Operations, to implement and optimize Salesforce.com (SFDC) and other systems.
    • Provide training and guidance to team members on workforce management best practices, tools, and methodologies.
    • Stay current with industry trends and best practices in workforce management, Contact Center operations, and customer service.
    • Act as a subject matter expert on Workforce Management processes and technologies, providing guidance and support to internal stakeholders.
    • Manage relationships with external vendors and partners, including Telephony and Workforce Management software providers.

    Minimum Requirements
    • Bachelor's degree in business administration, Operations Management, or related field preferred.
    • 5 years of experience in a Contact Center environment, with a focus on telephony systems, Contact Center scheduling, operations, analytics, and reporting.
    • Experience managing a team of people within a patient-facing contact center environment.

    Required Knowledge, Skills and Abilities
    • Strong analytical and problem-solving skills, with the ability to analyze complex data and generate actionable insights.
    • Experience with remote support technologies and processes is required.
    • Excellent communication and presentation skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
    • Proven leadership and team management skills, with the ability to motivate and develop team members.
    • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
    • Experience in the medical device industry or healthcare sector, with knowledge of diabetes, is highly desirable.
    • Proficiency in Talkdesk is highly desirable and Salesforce.com (SFDC) omnichannel experience is a plus.
    Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Environmental/Safety/Physical Work Conditions
    • Ensures environmental consciousness and safe practices are exhibited in decisions
    • Use of computer and telephone equipment and other related office accessories/devices to complete assignments
    • May work extended hours during peak business cycles
    • Physical requirements such as lifting specific weights
    • Some travelling is expected

  • 16 Days Ago

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Case Manager, Children's Department
  • Center for Life Management
  • Derry, NH FULL_TIME
  • Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ CLM provides the area's most comprehensive array of mental health services for children and their families. Our mu...
  • 3 Days Ago

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Vendor Account Manager
  • Medical Transportation Management (MTM)
  • Bedford, NH FULL_TIME
  • What Will Your Job Look Like? The Vendor Account Manager will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vend...
  • 11 Days Ago

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Restaurant manager
  • Panera Bread (PR Management Corp)
  • Keene, NH FULL_TIME
  • Panera Bread / PR Restaurants is looking for an experienced restaurant Assistant Manager to join our supportive team of dynamic and hard-working caf professionals. At PR Restaurants, we're committed t...
  • 21 Days Ago

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RN Manager Medical Surgical Services
  • Clinical Management Consultants
  • Keene, NH FULL_TIME
  • An award-winning critical access hospital located in southern New Hampshire is currently searching for an experienced RN Manager Medical Surgical Services to join their dynamic healthcare team. This r...
  • 7 Days Ago

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Nurse Manager Women and Children's Services
  • Clinical Management Consultants
  • Manchester, NH FULL_TIME
  • A leading acute care hospital located in southern New Hampshire is now seeking an experienced Nurse Manager Women and Children’s Services to join their award-winning healthcare organization. This full...
  • 12 Days Ago

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0 Product/Brand Management Manager jobs found in Manchester, NH area

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Product Manager for Semiconductor Test Cybersecurity
  • Teradyne Inc.
  • Reading, MA
  • ** Product Manager for Semiconductor Test Cybersecurity** ID: 3330 Function: Marketing Location: North Reading, MA, US *...
  • 3/28/2024 12:00:00 AM

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Program Manager
  • Advanced Regenerative Manufacturing Institute Inc
  • Manchester, NH
  • Overview Our goal is to improve lives by restoring or replacing the function of damaged cells, tissues, and organs for p...
  • 3/28/2024 12:00:00 AM

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Office Nurse LPN
  • Catholic Medical Center
  • Manchester, NH
  • Under the general supervision of the Practice Manager, is responsible for working with the providers and practice team t...
  • 3/28/2024 12:00:00 AM

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Senior Systems Engineer
  • DEKA Research & Development
  • Manchester, NH
  • DEKA Research & Development, located in Manchester, NH, is seeking a Senior Systems Engineer to join a multi-disciplinar...
  • 3/28/2024 12:00:00 AM

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Sourcing Manager - Manchester, NH
  • Hubbell Inc.
  • Manchester, NH
  • Brand Overview Posting Address Manchester, NH Position Overview HES is seeking Sourcing Manager that will be responsible...
  • 3/28/2024 12:00:00 AM

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Production Manager
  • Airgas, Inc.
  • Billerica, MA
  • Production Manager- Billerica, MA- Monday - Friday - 1st Shift. The Production Manager leads and directs the day to day ...
  • 3/26/2024 12:00:00 AM

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Sales Account Executive - Offset + Digital Printing + Promotional Products
  • Kase Printing, Inc.
  • Hudson, NH
  • Role Description This is a full-time hybrid Sales Account Executive role located at Hudson, NH, allowing some work from ...
  • 3/24/2024 12:00:00 AM

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Principal Material Program Manager (MPM)
  • Mercury Systems, Inc.
  • Hudson, NH
  • In this role, you will have the opportunity to be a member of the MPM organization within the Supply Chain organization ...
  • 3/24/2024 12:00:00 AM

Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721. Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Product/Brand Management Manager jobs
$111,191 to $148,074
Manchester, New Hampshire area prices
were up 1.4% from a year ago

Product/Brand Management Manager in Gainesville, FL
Knowing everything about the strategy, the product manager will communicate it to developers and work with them to build a plan to execute and oversee the product’s progress throughout the development phase.
December 25, 2019
Product/Brand Management Manager in Philadelphia, PA
This will include developing a deep understanding of Pindrop customers and prospects, products and technology, the overall market, key vertical markets and segments, and the competition.
December 23, 2019
Product/Brand Management Manager in Detroit, MI
Of course, it does not mean that Brand Managers cannot become PMs.
December 18, 2019