Product/Brand Management Manager, Sr. jobs in Bellingham, WA

Windermere Association Management
Job Description

If you want to explore an exciting but stable industry with customer service as the foundation, community association management may be what you are looking for! The Windermere Community Association Management Team in Bellingham WA is looking for a dynamic, service minded individual to join our team as a Community Association Manager.

The Community Manager is responsible for providing the overall supervision of a community association, performing all duties necessary for the effective management of a portfolio of business in accordance with management agreements and the Association's policies and procedures. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at Windermere Property Management.

This is a perfect position for a talented individual with top notch organizational, and customer service skills. If you are determined self-starter with passion for finding solutions, we want to meet you! We offer great benefits along with a very competitive salary and a family atmosphere.

Duties include but not limited to:

· Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.

· Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.

· Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.

· Ensure Windermere community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.

· Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.

· Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

· Monitor corporate and client delinquency rates and collections process for account portfolio.

· Attend Board meetings per the management agreement and community events as needed.

· Prepare Board packages according to established time frames.

· Ensure Board of Directors is aware of legal actions involving the Association.

· Maintain unit and contract files relating to the operations of the Association.

· Assist Board of Directors/Committee with architectural review process and/or routine inspections as necessary.

· Responsible for maintenance of Appfolio data base, including updating resident information.

· Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.

· Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.

· Oversee the AP process in accordance with Windermere Management processes and procedures.

· Other duties as assigned.

Requirements

· Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.

· Knowledge of communities/property/real estate and homeowners associations.

· Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.

· Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.

· Knowledge of conflict resolution techniques at a proficient level.

· Professional communication skills (phone, interpersonal, written, verbal, etc.).

· Professional customer service skills.

· Self-motivated, proactive, detail oriented and a team player.

· Time management and time critical prioritization skills.

· Bachelor's Degree Preferred

· 1 - 3 years of Community Association experience desired, willing to train the ideal candidate with applicable skillset

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations