Product/Brand Management Manager, Sr. jobs in Lowell, MA

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

A pioneer in groundbreaking scientific and engineering developments since the 1960's, TRC is a national engineering, consulting and construction management firm providing integrated services to the energy, environmental and infrastructure markets. We serve a broad range of clients in government and industry, implementing complex projects from initial concept to operations.

TRC is looking for an experienced Manager/Sr. ServiceNow Developer who possesses an in-depth knowledge of managing and developing within an enterprise environment. Candidate will assist in leading administration, development, troubleshooting and acting as an escalation point. The manager will also research, design, implement, optimize, and maintain technical documentation.

A successful candidate must demonstrate exceptional technical, communication, problem-solving and analytical skills. This person will be detail-oriented, self-directed, and self-motivated, and be able to effectively communicate with and share information within the IT organization and organization at large.

• Manage a team of ServiceNow, SharePoint and Power Platform developers.
• Working with End Users in supporting our ServiceNow, SharePoint and Power Platform environments.
• Troubleshoot ServiceNow applications, processes, and integrations.
• Work within the parameters of a system development lifecycle.
• Design and architect ServiceNow applications working with ServiceNow Studio.
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each (including Service Portal).
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging, and testing are completed prior to production deployment.
• Drive discussions as needed with business stakeholders regarding best practices, troubleshooting and escalations.

• Technical Skills
  • JavaScript
  • HTML, CSS
  • AJAX
  • JSON
  • Documentation of ServiceNow Applications / Processes
  • GitHub Source Control
• ServiceNow Skills
  • ServiceNow Integration Hub
  • ServiceNow Flow Designer
  • ServiceNow ITSM
  • ServiceNow Orchestration
  • ServiceNow Workflow
  • ServiceNow SOAP / REST Integration
  • ServiceNow Data Source / Transform Integration
  • ServiceNow Service Portal
  • ServiceNow HR
  • ServiceNow CMDB
  • ServiceNow Performance Analytics
  • ServiceNow Reporting
• 5 years of experience developing with ServiceNow.
• SharePoint experience is a plus.
• PowerShell experience is a plus.
• Ability to think strategically about business and technical challenges.
• Strong interpersonal communication skills
• Expert research, analytical, and problem-resolution skills
• Work independently, self-directed, and self-motivated

Education & Training

• BA/BS degree or equivalent experience
• Relevant certification preferred.

TRC is an equal opportunity employer: disability/veteran. We celebrate diversity and are committed to creating an inclusive environment for all employees.