COMPANY OVERVIEW   

Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.  

Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.   

WHO WE ARE  

We are big-hearted people, passionate about serving our health plan clients, their members, and each other. We are a team in every sense of the word, striving toward a common mission – that is the goal of everyone at BeneLynk. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The members we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive in their ability to assist others.  

AZURE PRODUCTION SUPPORT ENGINEER  

POSITION SUMMARY  

A driven Production Support Engineer is required to help support BeneLynk’s industry-leading case management platform. As BeneLynk scales out its product offerings, the need to ensure continuous operation with minimal downtime and timely, configuration-based features has become more important than ever.   The Production Support Engineer must be a tenacious problem solver with a strong skill set and the motivation to “keep things running”.   

KEY RESPONSIBILITIES  

• Utilizing BeneLynk data ingestion framework, support the verification and ingestion (ETL) of customer data files from arrival (via SFTP) to operationalization.     
• Manage the movement of large datasets within our environment with an eye towards repeatability, automation, and information security.  
• Create, monitor, and troubleshoot customer engagement efforts. These efforts (aka campaigns) are typically phone or email-based, each requiring the implementation of a “targeting ruleset”.  
• Make timely adjustments to existing campaign definitions, cadence, mail templates.  
• Work with the Cloud Engineering team to build and maintain supporting infrastructure pieces supporting the Lynk360 application.  
• Respond to Lynk360 availability issues and provide support to software and cloud engineers.  
• Build monitoring and alerting that triggers symptoms of poorly performing subsystems before problems arise.  
• Document incidents so findings turn into repeatable, automatable actions.  
• Understand our 3rd party integrations monitor and troubleshoot issues outside of Lynk360 control.  

QUALIFICATIONS     

• Education – Technical degree in computer science, computer engineering, or a related technical field  
• Experience – 3 years of experience supporting software applications utilized in a contact center environment. Experience in C#.  Experience working in both Agile and Waterfall environments. The ideal candidate will have experience in start-up environments in a rapidgrowth environment. Possess intermediate proficiency in writing and maintaining SQL (any flavor) queries, stored procedures, views, and user-defined functions. Experience in a cloud environment, preferably Microsoft Azure.   
• Must be comfortable supporting applications and services and understand the basic architecture of cloud-based solutions.  

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

WORK ENVIRONMENT  

This is a remote position

POSITION TYPE/ EXPECTED HOURS OF WORK  

Full-time, exempt  

HOURS  

Hours are flexible, but the role will be expected to coordinate with teams working out of several different time zones.  

SALARY  

From $95,000 USD annually

Compensation will be based on experience  

EMPLOYEE BENEFITS  

We offer competitive salaries and benefits here at BeneLynk, as we truly value our employees and the amazing work that they do each day. Please see below for a list of some of our awesome employee benefits:  

• Medical, Dental, Vision and Employee Assistant Program Benefits   
• 401K Match   
• 15 Paid Days Annually  
• Excellent Growth & Advancement Opportunities  

EMPLOYEE PERKS  

Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have pleasant and exciting work experience.   

• Monthly Company Town Hall Events:  
• We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more!  

• Monthly Internal Mental Health Newsletters:  
• Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees’ overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter.  

• Monthly Streaming Services Perk:  
• Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to a $12 per month for any streaming service subscriptions that you currently have.  

• Tickets at Work Perk:  
• Enjoy discounted movie tickets, hotel stays, and more through our company’s ‘Tickets at Work’ perk!  

• Monthly Lunch & Learn Events:  
• Meet key members of our Senior Management team through engaging Lunch & Learn sessions on a monthly basis. Lunch is on us for those employees that sign up!  

• Monthly Bene-Verse Events:  
• We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more!  

EEO STATEMENT  

At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.  

It is BeneLynk’s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too.  

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.   

E-VERIFY  

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.   

***Offer of employment is contingent upon the results of a required background and drug screening.***