We are looking for a Production Support Analyst to join the Global Morgan Stanley Technology team. This role will be based in South Jordan, Salt Lake City, Utah.
· Interested in Supporting distributed Platform
· Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.
· Enjoys new technological challenges and solving hard problems.
· Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.
Responsibilities:
· A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts,
Skills Required:
· 1 to 5 years practical experience in Production support or similar role.
· Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl,or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
· Experience in troubleshooting Application Issues and Managing Incidents
· Excellent and confident communicator to manage high-pressure environment
Sills Desired:
· Bachelors' Degree in Computer Science, or an engineering field
· Prior Financial Industry experience is desirable.
· Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
· Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc
· Knowledge of ITIL Principles, SDLC, and Agile development is desired
· Experience in Cloud / Distributed computing technology or certification is a plus