Production Scheduler jobs in Fort Collins, CO

Amada Senior Care of Northern Colorado and Westminster -

Job Description : On-Call Support Staff Hourly

This position provides the on-call tasks for the after-business hours for weekdays and / or weekend days / times outlined as follows :

Weekday position : Mondays Tuesdays

5 : 00 p.m. 8 : 00 a.m.

Weekend position : Sunday

8 : 00 a.m. 8 : 00 a.m. Monday

Compensation for position :

For Hourly Staff :

2 HRs at your regular per on-call day, plus regular hourly rate for all hours worked over the base 2 hours.

Hourly staff will track calls and hours worked and will clock in at their regular pay rate for time spent.

Job requirements :

General knowledge of agency and program operations

Must demonstrate excellent oral and written communication skills and ability to listen effectively

Must demonstrate effective interpersonal skills as well as sound judgement and good decision-making skills

Basic Axis Care training to look up contact info for caregivers and clients

Basic knowledge of Microsoft Office

Vonage app on phone

Reports to : Lead Case Manager

Job responsibilities :

Work remotely through Vonage and Axis Care to manage urgent and emergency situations with caregivers and clients of Amada Senior Care during their on-call rotation

Answer all phone calls received during the assigned on-call rotation on behalf of the agency and follow up according to agency policies and procedures

Use Vonage and AxisCare for communications with caregivers and clients

Find a caregiver for a shift call off, as needed.

Find a caregiver for any new shift clients may request to have scheduled.

In the event a caregiver cannot be found for a shift the on-call associate must contact the Administrator On-Call to update them on the situation.

In case of client emergency follow agency emergency protocol and support caregiver through the emergency

Complete Axis Care call logs.

Enter all non-urgent business on the on-call shift log and let caregiver / client know follow up will happen on next business day

As best practice weekend on call associate should complete all scheduling needs and follow up for all shifts through end of the day on the following Tuesday.

Other duties as assigned

Last updated : 2024-04-23