Professional Services Director - Healthcare jobs in Carlsbad, CA

About the role: 

As a Director of Professional Services, Enterprise, you will be responsible for managing and nurturing relationships with our largest enterprise clients. You will ensure that our clients’ needs are met with the highest level of care. You will build strong relationships with C-Suite and director-level personas in the enterprise space. Additionally, you will collaborate closely with our sales and R&D teams to deliver customized solutions that align with client requirements. This role is pivotal to the continued success of the company, and we are seeking someone who can immediately contribute and inspire the team with innovative ideas. If you are passionate about delivering exceptional service, building lasting relationships, and working in a hybrid role that spans sales and R&D, based in our La Jolla office, we invite you to apply for the role of Director of Professional Services, Enterprise. Come be a part of our team and help us shape the future of our industry!

 A day in the life of our Director of Professional Services, Enterprise:

• Act as the primary point of contact for a robust portfolio of assigned Enterprise customers and own the interface (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
• As an owner of assigned accounts, you will place an emphasis on identifying and communicating readiness levels, requirements, schedules, and risks to realizing forecasted revenue on or ahead of schedule
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Managing multiple projects simultaneously to deliver customized solutions that align with our client’s expectations
• Ability to answer enterprise client’s questions successfully, prior and after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules
• Availability and willingness to travel as needed to customer sites and meetings

Who We’re Looking For:

• 6 years of business development or account management experience
• 6 years working with customers to support a technical product/service or 
• professional services for enterprise software customers
• Experience building long-term and successful customer relationships by demonstrating empathy, active listening, and resiliency skills
• Have a vision to create opportunities to grow our largest enterprise accounts
• Significant technical knowledge of design software or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Experience in the technology industry is strongly preferred but we will consider candidates with experience selling software as a service product
• Availability and willingness to travel as needed to customer sites and meetings

The salary range for this role is $230,000 - $350,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Our Benefits

• 🏥 Healthcare coverage 
• 🤓 Prescription drug, vision, and dental plans
• 💸 HSA and FSA accounts
• ❤️ Life and AD&D insurance; disability coverage where applicable   
• 🌅 Retirement 401(k) Plan Option with Altium match
• 🧘 Calm App and Employee Assistance Program 
• 🏖 Paid holidays plus a “Choice Day” off per quarter       
• ✈️ Paid time-off rising schedule upon key milestones
• 🤒 Sick time for Dr. appointments or family health needs
• 👶 Family medical, maternity, paternity, and military leave
• 🏡 Flexible working arrangements available based on role and location
• 🖥 Home internet allowance
• 🥪 Free lunch, snacks and drinks every day in office
• 🚗 Free parking