Professional Services Director - Healthcare jobs in Shreveport, LA

The role of the Regional Director of Outpatient Services is to oversee operations across three locations: Shreveport, Alexandria, and Lake Charles. This role demands an active clinical license in Social Work, Counseling, or a related field, with a strong emphasis on achieving predefined financial and clinical goals. The Regional Director of Outpatient Services possess a strategic mindset, exceptional leadership abilities, and a commitment to providing outstanding patient care.

Essential Functions:

1. Referral Management: Ensure timely screening and scheduling of referrals, assign therapists/case managers before the patient's start date, and engage in daily monitoring and scheduling of referrals.
2. Attendance Oversight: Conduct daily reviews of patient attendance, follow up on missed sessions, and ensure proactive communication with patients.
3. Admissions and Patient Engagement: Oversee the admission process, including the completion of psychosocial and psychological evaluations. Foster a welcoming environment that encourages patient engagement from the first day.
4. Data Management: Keep referral data current in WellSky, addressing any barriers to admission promptly.
5. Patient Scheduling: Review and ensure all patients are scheduled appropriately, addressing any issues with compliance or attendance.
6. Staff Coordination: Lead daily meetings with staff to discuss patient referrals, admissions, and overall patient roster status, maintaining a sense of urgency in patient care and operations.
7. Achieve financial targets through group sessions: 33,747 (Shreveport), 22,918 (Alexandria), 24,913(Lake Charles) and >.05% uncovered days.
8. Meet clinical goals (documentation compliance), Patient compliance (Attendance 60%), patient care quality and engagement (% patient satisfaction scores).
9. Staffing Goals – 80% retention for one year of service.