Program Assistant (Non-Profit) jobs in Lowell, MA

Duties

Assist customers/Transportation Service Providers (TSP) on service failures, complaints, claims and other general information.

Arrange shipments, discerning rates, services, route suitability, tonnage distribution, storage, packing, pickup, special services, releases, renewals, partial withdrawals, deliveries then initiate orders to effect or confirm actions.

Select and apply tariffs and rating tools to determine maximum government obligation for entitlements for shipping and storage.

Ascertain and/or compute excess costs, advising customer and prompting service-level adjudication for authorized entitlements and/or unusual requests.

Conduct financial audits, analyze shipment reweigh, generate daily invoicing workflow, and ensure lines of accounting on each individual order is accurate/valid.

Requirements

Conditions of Employment

• U.S. Citizenship Required
• Must be registered for Selective Service, see Legal and Regulatory Guide
• A security clearance may be required
• Travel and relocation will not be paid
• This posn is subject to provisions of the DoD Priority Placement Program
• Employee must maintain current certifications
• Disclosure of Political Appointments
• Direct Deposit: All federal employees are required to have direct deposit.
• 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.
• Some walking, standing, stooping, bending, and carrying of light objects is required
• May be required to travel on aircraft to perform temporary duty
• This position will be open until 19 Jan 2024 The first certificate will be issued on 26 Jan 2024, and then certificates will be issued to the organization as needed.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications will be eliminated from consideration. Other documents may be required based on the eligibility you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents.

  • Online Application - Questionnaire

  • Resume - For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume.

  • Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.

  • Veterans: If claiming 30% Disabled Veteran or Veteran's Preference - Submit VOW certification memo or copy of the official DD-Form 214, which must include the character of service (i.e., with an honorable or general discharge). This will be annotated in block 24 on member copy 2, 4, or 7 of the DD-Form 214. If claiming 30% Disabled Veteran, you must also submit a VA Letter or a disability determination from a branch of the Armed Forces. NOTE: All veterans claiming 10-point preference must also submit a SF-15.

  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible: You must include a copy of the Military Spouse PPP Self-Certification Checklist along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist.

  ACTIVE-DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active-duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active- duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active-duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:

  • Name/Rank/Grade of Service Member
  • Branch of Armed Forces
  • Dates of Active Service (Start and End Date(s)
  • Expected Date of Discharge/Release from Active Duty
  • Terminal leave start date (if applicable)
  • Expected character of service/discharge and type of separation (i.e. separation or retirement)
  • Must be certified within 120 days of anticipated discharge
  • Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.

  Note: The VOW Act provides tentative preference. If appointed, a DD Form-214 must be submitted upon receipt.
  
  OPTIONAL DOCUMENTS:
  Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (dated within last 3 years) showing the official rating of record, signed by a supervisor.
  Awards for Current Federal Civilian employees - List any awards received within the last 3 years on the resume.
  Note: Applicant must not submit award SF50s-Notification of Personnel Actions (SF50s).

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  The complete Application Package must be submitted by 11:59 PM (ET) on 02/19/2024
  
  To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12276672
  
  To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.
  
  To apply for this position, you must provide a complete Application Package which includes:
  
  1. Your Resume (your latest resume will be used to determine your qualifications). If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."

  • It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
  • If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy.
  • For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.

  2. A complete Application Questionnaire
  
  3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name.
  
  PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.
  
  Human Resources WILL NOT modify or change any answers submitted by an applicant.

  Agency contact information

  Total Force Service Center

  Phone

  1-800-525-0102

  Email

  DO.NOT.EMAIL@CALL.ONLY

  Address

  AFE - Hanscom AFB
  20 Schilling Circle
  Bldg 1305
  Hanscom AFB, MA 01731
  US

  Next steps

  Once the online questionnaire is received you will receive an acknowledgement email. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official.
  
  If you provided an email address, you will receive an email message acknowledging receipt of your application.Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
  
  To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the More Information link under the application status for this position.
  
  If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents