Program Director - Home Care jobs in Lawrence, MA

We are seeking a leader to join our team as Director of Hospice. If you have hospice clinical operations and management experience, we would love to talk with you!

Job Overview 

Under the direction of the Vice President/Chief Clinical Officer, this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. 

Job Description 

Minimum Qualifications: 

1. Bachelor’s degree in Nursing (BSN). 

2. Massachusetts RN Licensure. 

3. Three (3) years of experience in community hospice clinical operations and management. 

4. Experience in progressive healthcare management. 

Preferred Qualifications: 

1. Master of Science in Business Administration (MBA) or related field. 

Duties and Responsibilities:

1. Works with Medical Director to deliver optimal hospice care.  

2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 

3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 

5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 

6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 

7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner.  

9. Prepares and delivers balanced and professional performance evaluations in a timely manner. 

10. Ensures retention of qualified staff.  When staff exit, utilize exit interviews to prompt changes. 

11. Works with VP to administer indigent and grant monies when available. 

12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 

13. Assists with DPH and Joint Commission site visits. 

14. Participates in development and revising of policies and procedures when needed. 

15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues.  

16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 

17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 

18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 

19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate.  

20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 

21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 

22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures.  

23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 

24. Establishes visit and patient/staff standards against which to measure performance and staffing need. 

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