Program Director (Non-Profit) jobs in Manchester, NH

POSITION SUMMARY/PURPOSE OF POSITION:

Manages the divisional product line and program management function for assigned customers, plants and/or regions. Manages the activities of the team and is responsible for staffing decisions, training and development, and performance management of the staff.   Responsible for all program aspects and ensures program-related decisions are guided by the terms and conditions of the customer’s contract.  Understands all aspects required to launch a new program or order. Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMAs), and business development.  Understands Sanmina offerings for vertical integration and directs customer appropriately towards additional or alternative Sanmina products or services. 

ESSENTIAL JOB DUTIES

• Responsible for the management and strategic planning of the customer-facing side of the business, managing customer priorities and coordinating resources.
• Provides guidance to subordinates to achieve goals in accordance with established policies.
• Leads, monitors and motivates a team of Program Managers & Administrators, Order Entry analysts, Manufacturing Engineers, Quoting and Product Data Management analysts. 
• On a weekly basis, reviews the management of active customer accounts relating to delivery schedules, sales and forecast projections, manufacturing updates, inventory sell-backs, standard margin maintenance, and resolution of outstanding accounts receivable.
• Determines and maintains cost model and margin structure on an individual account basis.
• Responsible for revenue and inventory commits, customer escalations, time sheets, priority management, approval of all backlog changes, metric maintenance, resolving financial discrepancies, new business RFQs and responses to RFQ proposals.
• Negotiates agreements with customers and monitors execution against agreements.
• Reviews and approves pricing model for quotations.
• Ensures that all information necessary to the customer is provided in a timely manner.
• Leads budget analysis, labour planning and coordination of activities between client and company personnel.
• Schedules customer plant tours and coordinates customer inquiries.
• Interprets and administers customer contracts.
• Develops training plans and maintains accurate training tracks.

OTHER JOB DUTIES

Communication

• Manages the client relationship and expectations to ensure customer satisfaction related to ongoing delivery of products and services.

Customer Focus

• Following up with customers to ensure their requests have been addressed.
• Working closely with customers on sensitive issues to rectify problems and improve level of customer satisfaction.

Problem Solving

• Investigating, identifying and escalating opportunities to improve the customer experience and revenue generation through quality, engineering and/or cost enhancements.
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.

Job specific skills

• Strong working knowledge of complex manufacturing systems, assembly and test processes, schedules and scheduling requirements, and program management techniques and tools.
• Excellent customer contract, negotiation and problem resolution skills.
• Experience with critical path and dependency charts and flow charting.
• Strong knowledge of product pricing, quoting, contracts and contract negotiation.
• Excellent database management, computer and presentation skills.
• Proven ability to provide leadership and guidance to others.
• Proven successful track record in the following areas:
  • Business Acumen – the ability to understand and analyze business issues and trends associated with manufacturing electronic and PCB assemblies, along with their industry and customer implications. 
  • Strategic vision – the ability to understand and develop a strategic plan with an understanding of financial and people resources required, and to define contingencies to align with Sanmina strategic plans.
  • Technological Proficiency – the ability to understand and apply manufacturing technologies and solutions to provide Sanmina customers with competitive advantage. 
  • Competitive Adeptness - the ability to understand and build upon Sanmina value proposition in order to maximize competitive advantage. 

Leadership

• Managing overall customer support for assigned accounts by leading cross-functional teams comprised of Buyers, Material Planners, Test, Manufacturing and Quality Engineers. 
• Determines methods and procedures on new programs and coordinates activities of other internal and external resources. 
• Is fully responsible to hire, train, motivate and discipline a team of 5 Program Managers and 5 Program Support employees.
• Acts as advisor to subordinates to meet schedules and/or resolve technical problems.
• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.  Often must lead a cooperative effort among members of a project team.

Innovation

• Recommending and driving programs for quality improvement, productivity, and cost reduction to maximize competitive economics for both SANM and customers.

Organization/Project Management

• Working directly with strategic customers, plant management and internal customer-focused teams to develop and implement account strategies. 

REQUIREMENTS:

Completion of a post-secondary degree in engineering, business administration, or a related discipline.  Typically requires a minimum of 8 years’ related experience.  Having wide-ranging educational knowledge or equivalent experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

Sanmina is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity