Program Management Office Director jobs in Norwich, CT

DESCRIPTION:

POSITION SUMMARY:

The Case Management Program Liaison provides programmatic and administrative support to the ERSC program. This position will represent ABH and the ERSC program in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.

This position has two home offices: Willimantic and Norwich

DUTIES AND RESPONSIBILITIES:

• Provide telephone support for ERSC referral calls - ensuring prompt voice response to consumers or providers requesting case management services;
• ERSC admission screenings; Intake and Assignment of Individuals who meet program criteria using the program database and report routinely to Regional Coordinator;
• Distribute Recovery Support Program vouchers;
• Monthly Chart reviews;
• Attend all required staff, supervision and training meetings (held throughout Connecticut);
• Administratively process all case discharges;
• Produce reports as required within established time frames; monthly, quarterly and annual reports such as the Balanced Score Cards, Performance Measures, Agency specific reports, and referral trending
• Administrative coordinate staff schedules for coverage
• Assist with preparation of the agenda and complete minutes for case management staff and advisory council meetings;
• Process monthly provider invoices;
• Monitor Willimantic Outreach Case Manager data and submit reports to Regional Coordinator.
• Perform duties and assignments related to supporting the ERSC Program and maintain familiarity with and understanding of protocols;
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
• Performs other tasks/responsibilities as required to support the business operations;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree preferred or equivalent experience; Associate’s degree in Drug and Alcohol Rehabilitation Counseling, Human Services or related field required;
• At least 2 years of experience in data/research or in data systems management;
• Any health related requirements by facility/provider must be fulfilled;
• Attend annual Conflict of Interest training.

KNOWLEDGE/SKILLS/ABILITIES:

• Strong attention to detail; ability to work on multiple tasks and meet deadlines;
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
• Excellent data entry skills – input date into various software packages;
• Clear and concise written and verbal communications skills required;
• Outstanding customer service skills;
• Excellent organizational skills;
• Flexibility and ability to manage multiple tasks is essential;
• Valid Connecticut Drivers License; good driving history and reliable transportation;
• Frequent travel required.